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i want to backup my videos and pictures but my phone main screen does not work anymore, what should i do?

i dont know what to do can anyone help me my phone fell the other day and the screen went black i cant see anything. my new iphone came in today and i never backed up my videos and pictures from my old phone. Is it even possible to back up my media (pics and videos) onto the computer so i can transfer onto my new phone?

iPhone 5c, icloud

Posted on Apr 23, 2014 9:44 PM

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3 replies

Apr 23, 2014 9:48 PM in response to ramirez121

Were you backing up to iCloud automatically by any chance?


If not, then you can try hooking up your device to your computer to see if it will prompt you to import your photos and videos (this would not be an iTunes function but rather a function of iPhoto or of your photo import process on your computer):


IMPORTING PHOTOS - WINDOWS/MAC


Best of luck,


GB

Apr 23, 2014 9:53 PM in response to gail from maine

i honestly dont remember if my pics/videos were saving onto icloud


i have my old iphone hooked up now but it wont connect becuase my phone had a regular lock on it, itunes is saying it cant get into anything with that lock and i cant put in that lock becuase whe my phone fell the screen went black 😢 this is my first iphone i dont know completely how everything works

Apr 23, 2014 10:18 PM in response to ramirez121

Yeah, you are kind of in a Catch-22 now. If you can't put in your lock screen passcode, then you could try to follow the same steps you would follow if you had put it in too many times:


iOS: Device Disabled


However, not sure if that would allow you to get around the lock screen passcode, and if it wouldn't, then you would have to place it in Recovery mode, which erases it....


Just curious, though - when you hook it up to your computer, are you not able to execute the instructions for importing your photos and videos in the first link I posted?


Also, you always can start your new phone set up and click on "Restore from iCloud Backup to see if you have a recent iCloud backup you can set up your new phone with. If it is a recent one, then it should have your pictures and videos:


RESTORE FROM ICLOUD BACKUP


Best of luck!


GB

i want to backup my videos and pictures but my phone main screen does not work anymore, what should i do?

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