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farhad.reha

Q: Dear Sir / Madam !  This is my iPhone details (Model A1507 ******** IMEI: *********)  and it is lock now , I want to unlock it please inform me , is my iPhone has I cloud account if doesn’t have please  check it and inform m

Dear Sir / Madam !

 

This is my iPhone details (Model A1507)

and it is lock now , I want to unlock it please inform me , is my iPhone has I cloud account if doesn’t have please  check it and inform me and tell me how can I unlock it .

Thank you,

Best regards, Farhad

 

<Edited by Host>

iPhone 5c

Posted on Apr 24, 2014 5:47 AM

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Q: Dear Sir / Madam !  This is my iPhone details (Model A1507 ******** IMEI: *********)  and it is lock now , I want to unl ... more

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Apr 24, 2014 9:17 AM in response to farhad.reha
    Level 9 (78,333 points)
    iTunes
    Apr 24, 2014 9:17 AM in response to farhad.reha

    'Locked' can have two meanings. It can mean locked to a specific carrier (service provider); if you want to unlock it to use it with another carrier only the original carrier can unlock it.

     

    More likely you are talking about the other meaning, where a phone is 'Activation Locked'. Is this a second-hand (used) phone? If it is, and the previous owner has set up Activation Lock, this will prevent you doing anything with the phone at all.

     

    If this is the case, only the previous owner can unlock it, either by giving you his Apple ID and password, or by removing it from his list of devices - details here:

     

    http://support.apple.com/kb/TS4515

     

    If you can't contact the previous owner to get him to do this you will be unable to use the phone. Only he can unlock it: Apple cannot do it for you.

     

    On the other hand, if it is a new phone and you have managed to set up a passcode (though this is nothing to do with iCloud) please see this Apple Help page:

     

    http://support.apple.com/kb/ht1212