4 Replies Latest reply: May 7, 2014 5:32 AM by robdrage
echo1946 Level 1 Level 1

My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.


iPad, iOS 5.1.1
Solved by norm123 on Apr 26, 2014 6:26 AM Solved

Hello echo1946

 

Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.

 

iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899

 

Mail Settings Lookup

https://ssl.apple.com/support/mail-settings-lookup/

 

iCloud: IMAP

http://support.apple.com/kb/PH2585

 

Regards,

-Norm G.        

Reply by echo1946 on Apr 26, 2014 8:31 AM Helpful

Thank you, norm123.  I discovered through the Internet Service Provider that the email I was inquiring about is POP3 and therefore not able to configure on the iPad.  Yes, it was downloaded to Thunderbird and no longer on the web host server.  Not only that, the iPad I have does not support configuring POP mail.

Anita

All replies