Q: My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

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echo1946

Level 1 (0 points)

Q: My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.

iPad, iOS 5.1.1

Posted on Apr 24, 2014 9:23 AM

I have this question too

Solved

norm123

Community Specialists

A:

Hello echo1946

Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.

iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899

Mail Settings Lookup

https://ssl.apple.com/support/mail-settings-lookup/

iCloud: IMAP

http://support.apple.com/kb/PH2585

Regards,

-Norm G.

Posted on Apr 26, 2014 6:26 AM

Q: My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

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by echo1946,Helpful

echo1946 Apr 26, 2014 8:31 AM in response to echo1946
Level 1 (0 points)

Apr 26, 2014 8:31 AM in response to echo1946

Thank you, norm123. I discovered through the Internet Service Provider that the email I was inquiring about is POP3 and therefore not able to configure on the iPad. Yes, it was downloaded to Thunderbird and no longer on the web host server. Not only that, the iPad I have does not support configuring POP mail.
Anita
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by norm123,

norm123 May 6, 2014 12:29 PM in response to echo1946
Community Specialists

May 6, 2014 12:29 PM in response to echo1946

Hey Anita

Glad to know that you got it figured out. If you need anything else, just post a new question and we will get you to as soon as we can.

-Norm G.
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by robdrage,

robdrage May 7, 2014 5:32 AM in response to echo1946
Level 4 (2,772 points)

May 7, 2014 5:32 AM in response to echo1946

You can set up a pop mail account on every ipad, just select other as the option when creating it in settings>Mail, Contacts, Calendars and put in the proper details.

I use several POP accounts on my pads.
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Accepted Answer · Apr 26, 2014 6:26 AM

norm123

Community Specialists

Apr 26, 2014 6:26 AM in response to echo1946

Hello echo1946

Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.

iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899

Mail Settings Lookup

https://ssl.apple.com/support/mail-settings-lookup/

iCloud: IMAP

http://support.apple.com/kb/PH2585

Regards,

-Norm G.