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My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.

iPad, iOS 5.1.1

Posted on Apr 24, 2014 9:23 AM

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Question marked as Best reply

Posted on Apr 26, 2014 6:26 AM

Hello echo1946


Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.


iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899


Mail Settings Lookup

https://ssl.apple.com/support/mail-settings-lookup/


iCloud: IMAP

http://support.apple.com/kb/PH2585


Regards,

-Norm G.

4 replies
Question marked as Best reply

Apr 26, 2014 6:26 AM in response to echo1946

Hello echo1946


Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.


iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899


Mail Settings Lookup

https://ssl.apple.com/support/mail-settings-lookup/


iCloud: IMAP

http://support.apple.com/kb/PH2585


Regards,

-Norm G.

My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

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