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how to reinstall Mac os x 10.5.6 to my imac desktop 24 inch all in one i put in disk and held c down and it came to a message saying os x cannot be installed on this computer HELP?

Ok here lately when i came into my office and go to cut on my imac desktop 24inch all in one it would come up to a white screen with a grey folder with a question mark blinking in the center of the screen well i just want to reload the machine but when i put my Mac os x install dvd that came with it into it you gets past the folder blinking to the screen where it has the Mac os x installer bar at the top but in the middle of the screen in says Mac os x cannot be installed on this computer and has two buttons one that says ok and the other that says restart how can i get this to stop giving me this error and get to where i can just reinstall the os PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!

iMac, Mac OS X (10.5.6)

Posted on Apr 24, 2014 10:07 AM

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6 replies

Apr 24, 2014 10:19 AM in response to Charlie324

Charlie324,


You need to carefully read and follow the instructions in Apple's Mac OS X: Gray screen appears during startup, you can find it at:


http://support.apple.com/kb/ts2570


With such an old computer and system I suspect you might have a hardware issue. However I could be totally wrong so you need to methodically follow the steps in the advice letter before taking it in for diagnosis.

Apr 24, 2014 11:13 AM in response to rkaufmann87

ok i actually am a technician and i know how to replace the harddrive in it i just wanted to try and reload it first i just dont work on a lot of mac pcs have always been well educated on a windows machine so i know how to take it apart and replace the hardrive just dont know much about mac os didnt know if there was something i was missing or just not doing

Apr 24, 2014 11:42 AM in response to Charlie324

I understand, while you may have knowledge with PCs you don't have the diagnostic tools available to you to professionaly diagnose a Mac. Apple does not make those tools available for the general public, they are only available to Apple and AASPs. To install the OS on the machine you need to locate the original 10.5.x install disc that shipped with the machine and insert it into the SuperDrive. Below are Apples instructions for setting up the machine:


Turn on the computer.

Insert the Mac OS X Install DVD into the optical drive, or insert the MacBook Air Software Reinstall Drive into the USB port.

Restart the computer.

Press and hold the "C" key while the computer starts up. The computer will start up using the Install media. Alternatively, press and hold the Option key at startup to select the volume containing the installer.

If your are using a wireless mouse, a mouse icon should appear asking you to turn the mouse on so that the computer can discover it.

Select a language, then press the right arrow key.

Click the Utilities menu, the choose Disk Utility.

Select a volume to erase (usually called Macintosh HD).

Click the Erase tab.

Click Erase... Important: This step will completely erase your hard drive. If you have installed Microsoft Windows using Boot Camp, or have multiple partitions, this procedure will erase the partition you select.

A dialog box appears asking if you want to erase the partition: click Erase.

After the partition is erased, choose Quit Disk Utility from the Disk Utility menu.

Part Two: Installing the operating system

  1. When the Mac OS X Snow Leopard Installer screen appears, click Continue.
  2. When the license agreement appears, click Agree.
  3. Select the disk you erased. It should now be highlighted with a green arrow.
  4. Click Install. A status bar appears on the bottom of the screen while Mac OS X installs.
  5. An Additional Information screen appears, advising you that you operating system has been installed. Click Continue.
  6. An Install Succeeded screen appears. Click Restart.

Part Three: Completing the Mac OS X Setup Assistant

  1. When the restart has completed, a welcome video plays, then country/region selection screen appears.
  2. Select your country or region and click Continue.
  3. Select a keyboard layout and click Continue.
  4. A migration screen appears. If you wish to migrate your data from another Macintosh, see Migration tips and tricks. If you do not wish to migrate, or want to migrate later, select "Do not transfer my information now" and click Continue.
  5. A Wireless Service screen appears if you have wireless services available within range of your computer. Select "On" and click Continue.
  6. If the network is password protected, you be asked for a password when you select it. Type the password and click Continue.
  7. An Apple ID screen appears. This is used to purchase content from the iTunes store. When complete, click Continue.
  8. If you do not have an Apple ID, click Continue to move to the next screen.
  9. A Registration Information screen appears. You are not required to fill this out, but it is helpful if you do. When complete, click Continue and your product registration will be sent immediately.
  10. If Mac OS X servers are available on your network, you'll be asked if you'd like to log on to them. If not, click Continue.
  11. A Create Your Account screen appears. This will be used to create a User Account with Login ID and Password for you computer. You should remember this password. You'll be asked for it when you install new software or perform other administrative tasks on your computer. When complete, click Continue and your account will be created immediately.
  12. A screen to select your user picture appears. Take a snapshot with the built-in camera or select a picture from your Library. When complete, click Continue.
  13. A MobileMe screen appears. Select an option and click Continue.
  14. A Thank You screen appears. Click Go to complete the Mac OS X Setup Assistant.
  15. Eject the Mac OS X Install DVD by dragging its icon to the Trash.

Good luck.

how to reinstall Mac os x 10.5.6 to my imac desktop 24 inch all in one i put in disk and held c down and it came to a message saying os x cannot be installed on this computer HELP?

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