HT201407: If you can't activate your iPhone

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Bmx2063

Q: "We're sorry, we are unable to continue with your activation at this time" iphone5 itunes error

I have recently bought a iPhone 5 of ebay. The signal is constatly searching so I tried to activate it through itunes however I get the error message

We're sorry, we are unable to continue with your activation at this time

on itunes Any thoughts?

iPhone 5, iOS 6.0.2

Posted on Apr 24, 2014 11:04 AM

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Q: "We're sorry, we are unable to continue with your activation at this time" iphone5 itunes error

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  • by varjak paw,Solvedanswer

    varjak paw varjak paw Apr 24, 2014 11:22 AM in response to Bmx2063
    Level 10 (169,883 points)
    Apr 24, 2014 11:22 AM in response to Bmx2063

    There are four primary causes of the activation error:

     

    • The activation server is unavailable. Rare, but it happens. Usually fixed within minutes.
    • Your antivirus or firewall (or your router's firewall) is blocking access to the domain gs.apple.com on ports 80 and 443.
    • Your phone is jailbroken.
    • Your phone isn't jailbroken, but the computer you are connected to during the restore or update was used to hack or jailbreak some other iOS device, and its network database was corrupted in the process.

     

    Perhaps this will provide you some clues as to how to proceed. If your iPhone has not been jailbroken, Apple has some troubleshooting suggestions here:

     

    http://support.apple.com/kb/TS3424 

     

    If your iPhone has been jailbroken, you're on your own. We can provide no assistance for jailbroken devices in these forums.

     

    Regards.

     

    (part of the above information quoted with gratitude from Lawrence Finch)

  • by Bmx2063,

    Bmx2063 Bmx2063 Apr 27, 2014 11:44 AM in response to varjak paw
    Level 1 (0 points)
    Apr 27, 2014 11:44 AM in response to varjak paw

    Yeh I managed to fix it by remove firewall however now I get error 3 please check out my other post as I explain