PowerAgent for Mac 7.7.5 won't open

I had the same problem. I called powertap and they said my java needed updating. That didn't work. How do I get v7.5.8.47 to reinstall?

Thank you RKironman. I was able to install v7.5.8.47. If I have time today I will call saris to find a fix for the new release.

Thanks for the link to 7.5.8.47.

I had the same issue with 7.7.5, great update.......

I had the same problem with 7.7.5. Here's a more recent download of Poweragent though that does work on my 10.9.2 iMac.

http://files.saris.com/software/components/PowerAgent_7.6.30.dmg

I am hesitant to try again with 7.7.5. I have a 10.6.8 MacBook Pro. has anyone tried, or know, if this update will work: http://files.saris.com/software/components/PowerAgent_7.6.30.dmg ? Thank you.

Have you used other training software in the past? i.e., GoldenCheetah or TrainingPeaks? If so, it may have loaded FTDI Chip drivers to emulate a serial port to communicate with an older device.

I had to manually remove those drivers and then ... presto Poweragent 7.7.5 recognized my JouleGPS and downloaded all of my ride data, WORKS LIKE ITS SUPPOSSED TO FINALLY !!!

In Finder ...

locate your HD

Finder>Prefrences>Sidebar

Make sure Hard Disks is selected with a checkmark

Finder>"HardDisk Name">System>Library>Extensions>remove any "FTDIserialdriver.kext" (send to trash)

Finder>"HardDisk Name">Library>Reciepts> Remove any file that mentions "....USB.kext" (mine was titled RemoteControlUsb.kext)

THAT WAS THE EASY PART .... NOW YOU HAVE TO USE TERMINAL

APPLICATIONS>UTILITIES>TERMINAL

I'll need to look up the exact commands I used, and post tomorrow, try the above and see if that works.

ok ... I did a little research and you can locate the remaining files without using the "Terminal" UNIX Commands

open Finder

>FINDER>GO>GO TO FOLDER

in the window that pops up type in

"/usr/local/lib"

in the path. If the folder exsists you will see several files called

"libftd2xx.0.1.0.dylib" and "libftd2xx.dylib"

their names maybe slightly different depending on the FTDI driver loaded, they should be the only files in there.

DELETE THEM .. move to trash

FINALLY

>SYSTEM PREFRENCES>NETWORK .... look in the sidebar and see if your JouleGPS is listed. If it is, slect it and, disconnect it from the network ... then RESTART your Mac, and reinstall PowerAgent 7.7.5

GoodLuck it worked for me, and I have not been able to download to PowerAgent for almost a year on my iMac .... once a month I use a friends PC, and then export them to a flash drive.

iMac 3.06 GHz/Intel Core 2 Duo // Mavericks 10.9.2

possible solution below

I had same issue - used this from one of the responders (and it worked)...

http://files.saris.com/software/components/PowerAgent_7.5.8.47.dmg

Hi folks,

I seem to be having a similar issue. I'm on a new Macbook Air with Yosemite (10.10). I went to download what PowerAgent calls its latest Mac update (7.7.5) but during installation was prompted "To view this web content, you need to install the Java Runtime Environment." It took me to the Java website, where I ensured I had the latest (jre-8u25-macosx-x64). PowerAgent 7.7.5 still would not install. I found this thread and tried PowerAgent 7.5.8.47, but it runs into the same problem. Does anyone know of an actual PowerAgent file that will run on Yosemite and stop wigging out on me during installation? I don't even care about the training software; I'm just trying to make sure my actual G3 hub's firmware is up to date.

Thanks!

I did a google search for 'java for mac os'. There was a link to 'How do I install Java for Mac OS X 10.10?'. I followed the instructions and installed Java, and it then opened fine for me.

I just had the same problem with the latest version downloaded from Java. After installing the java version on Apple's website (Java for OS X 2014-001), PowerAgent 7.75 installed for me.

YYou need the Apple Java, I.e. not Java from Oracle

think it might have to do with the Oracle Java being 64bit only and the Power Agent app being 32 bit... a guess...

Java for OS X 2014-001

please help power agent stopped working went to install it again and now its not even letting me do that. keeps telling me download failed...what I'm missing?

i tried to dl older version of power agent that didn't work. downloaded new java and still nothing..please help!