HT201328: How to unlock your iPhone
Learn about How to unlock your iPhone
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Helpful answers
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Apr 24, 2014 3:25 PM in response to hugofromctby ChrisJ4203,Restore the phone using the instructions here. http://support.apple.com/kb/HT1414
If you are seeing the iTunes icon, then the device went into recovery mode. Use the instructions here for that. http://support.apple.com/kb/HT1808
An unlock requires you to restore the phone as new first, then you can restore to the backup.