Liquid damage

Hi,


My gf spilled a cup of coffee (milk no sugar) on the keyboard of a 2012 Macbook Pro 13 and it wasn't a little spill.


We turned the computer of as soon as we could and cleaned it as best we could, before turning it upside down. The computer was under warranty, but that's pretty much moot now.


I have a few questions on the follow up. We went to an official mac repair center within an hour of it happening. This is not the USA (I'm in Brasil) so repairs are executed by contract companies.


The guy told me this. It will cost $50 to clean it and do an assessment. He said that if it's salvageable in any case he will have to replace the keyboard / top of the computer at a cost of $500.


I just wanted to check with you guys if all that sounds fair and reasonable. I was hoping for him to be able to clean the keyboard but he said that basically it was a closed environment and that it simply wasn't possible.


What do you guys think?


Kind regards,

Marc

Posted on Apr 25, 2014 5:44 AM

Reply
16 replies

Apr 25, 2014 6:15 AM in response to ms$#%^^T%$

Usually a large liquid spill on a MBP is a death sentence, if not immediate certainly in a short period of time. The problem usually is not just the keyboard, but the logic board. Being in your position, I would spend the $50 for the evaluation. Any repairs should be performed on the basis of some written guarantee. I certainly would interrogate the technician regarding the logic board very carefully. In the USA, that is a ~$700 repair.


Ciao.

Apr 25, 2014 6:35 AM in response to ms$#%^^T%$

I am not a technician but I have taken my MBPs apart enough to understand that a large liquid spill will migrate to the logic board.


If the MBP fails or turns off immediately when the spill happens, then there is 99% certainty that a short circuit occurred and the logic board is irreparably damaged. If the mac continues to operate, then the issue is one of possible corrosion resulting in a future failure (the slow death).


If the technician examining the MBP is competent, he should be able to determine to what extent the logic board has been damaged. There are liquid sensors inside the MBP.


Ciao.

Apr 25, 2014 9:32 AM in response to OGELTHORPE

You know what actually strikes me as odd. If you look up the top assembly on ifixit you find that it consists of the aluminum case of the macbook, the keyboard, the trackpad and the battery.


Now, obviously the case can be easily cleaned. The keyboard is in all likelihood ****** in any case. And the battery and trackpad *might* be ****** but don't have to be.


I'm just a little suspicious when a repairmen sais it's 100% certain all these parts need to be replaced as a $500 assembly unit without even opening it when possibly a $50 keyboard replacement would suffice.


Edit: I just learned that the Apple designed the top case of the late 2012 model in such a way as to require a the entire top assembly to be replaced when the battery needs to be replaced. Keyboard also appears to be extremely hard to replace on this model.

Apr 25, 2014 10:43 AM in response to ms$#%^^T%$

ms$#%^^T%$ wrote:


Edit: I just learned that the Apple designed the top case of the late 2012 model in such a way as to require a the entire top assembly to be replaced when the battery needs to be replaced. Keyboard also appears to be extremely hard to replace on this model.

Are you certain about that. I find that difficult yo believe.


In other respects, do be wary and suspicious and assume nothing. Get everything in writing before you hand over your money!


Ciao.

Apr 25, 2014 12:16 PM in response to ms$#%^^T%$

Just wondering: the people who had water damage repaired, was there any kind of warranty on that? I mean if you shell out big bucks to repair a Mac (that was under warranty and now isn't anymore), do you get any kind of guarantee that it'll work or is it "hope for the best"? Would be a shame to pay your $1.2k and find out a month later that it breaks down after all

Apr 27, 2014 4:43 AM in response to OGELTHORPE

Thanks. At the end of the day, I wonder why Apple doesn't design a protection that doesn't allow any liquid that enters the keyboard from getting to the vital components. On a laptop as expensive as this it should be a question of just replacing the keyboard. This is very common problem with devastating results and of course it's possible to engineer a solution. Just like the MagSafe solved the problem of people tripping over wires and damaging the power plug, or designing a Samsumg S5 to survive a drop in the water, so the keyboard should be in an enclosed compartment with minimal entries to the mainboard that are protected against liquid. It's probably not even that hard to do. You just gotta put your mind to it

Apr 27, 2014 4:52 AM in response to ms$#%^^T%$

You raise a valid point and I agree that making a MBP 'liquid proof' good be a good idea. The devil is always in the details and I suspect that aside from increased costs, it would impact the ventilation and heat dissipation systems quite dramatically.

ms$#%^^T%$ wrote:

It's probably not even that hard to do. You just gotta put your mind to it

Maybe. maybe not! 🙂


Ciao.

Apr 27, 2014 5:17 AM in response to OGELTHORPE

I understand that point but the people at Apple are very smart, so I think it's all about making a choice.

If Apple decides, we're going to liquid proof our devices so that they are more likely to survive common accidents, it's going to happen. Until the Samsung S5, dropping a Samsung in the water meant it was over. Now, it isn't anymore. The S5 is one of the thinnest devices in the line yet, more power, more everything. It's just a matter of choice. Yes, there will be engineering challenges but no way anyone can tell me that it's not possible. As I'm typing this, my gf tripped over the power chord. Glad Apple made the choice to design a solution for that way back.

Apr 30, 2014 1:44 PM in response to ms$#%^^T%$

One thing I noticed in the repair offer I got is that it said that the replaced part would go back to Apple. In this case that would be the top assembly, including the aluminum case, the keyboard, trackpad and the battery.


It just seems that there's quite a bit of refurbishing value here. If it's just the keyboard that's damaged, and you have another assembly with a damaged battery, presto! That's one shiny refurbished ($575 new including trackpad) top assembly. I mean, given the excessive parts pricing, I wouldn't mind getting a discount based on that returned part. Or better yet, I wouldn't mind being able to choose a cheaper refurbished part in stead of a completely new one.

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Liquid damage

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