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IbrahimDan

Q: I lost the Touch Id option from my Iphone 5S...it doesnt exist anymore..not in General , nor in Settings..i searched everywhere...any help?

I updated my ihpone 5S to the latest software. I lost The Touch ID option.

Cannot find it anywhere on the phone, neither in Setting nor in General.

It downgraded to Iphone 5. ...Any idea what to do ?

Posted on Apr 25, 2014 3:03 AM

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Q: I lost the Touch Id option from my Iphone 5S...it doesnt exist anymore..not in General , nor in Settings..i searched everywhere... ... more

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  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Apr 25, 2014 6:18 AM in response to IbrahimDan
    Level 9 (58,419 points)
    iPhone
    Apr 25, 2014 6:18 AM in response to IbrahimDan

    What troubleshooting steps have you taken? Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? Have you restored the phone? If none of those works, you may have a hardware issue and may need to make an appointment at the Genius Bar at your local Apple Store.

     

    Best of luck.