5 Replies Latest reply: Apr 26, 2014 8:26 AM by thomas_r.
emblah Level 1 (0 points)

i just bought this like a few week ago, and i downloaded something from the internet, it came up so i accidentally download it and then **** happens, all those ad appears and block the whole screen, and all of them seems to be diverting to dirty websites and stuff like that.


MacBook Pro with Retina display
  • cbs20 Level 4 (2,785 points)

    Seems like you downloaded and installed adware.

     

    http://www.thesafemac.com/arg/

  • emblah Level 1 (0 points)

    i've remove the jollywallet thing but I can't remove the gophoto.it thing, i've already remove it from the extension thing but nothings happening.

  • thomas_r. Level 7 (30,700 points)

    I can't remove the gophoto.it thing, i've already remove it from the extension thing but nothings happening.

     

    You're going to need to provide more details. What browser are you using? What does "nothing's happening" mean? Were you able to successfully remove GoPhoto.it, but are still having ads? Or did something go wrong with trying to remove GoPhoto.it, and if so, what?

     

    Note that these two pieces of adware are known to be installed alongside other malware. In particular, I'm familiar with one particular installer that installs GoPhoto.it, Genieo, Downlite and Jollywallet. You may have more adware than just those two. Keep looking for more matches in that Adware Removal Guide.

  • emblah Level 1 (0 points)

    i think there's genieo too, but i dont see any genieo app, so i cant start the process of removing genieo app, and as for the gophoto.it, i remove it from the safari extension and there seem to be no trace of the app or whatsover, but the ad still appear everywhere, even some photos on safari is taken over by those ads.

  • thomas_r. Level 7 (30,700 points)

    You need to follow the instructions in the Adware Removal Guide that cbs20 referred you to. Identification and removal is not as simple as looking for an app. You've got to read the instructions carefully and follow them to the letter.

     

    If you are not capable of following those directions for some reason, you will need to get assistance from someone who can sit down with you and help you follow them.