6 Replies Latest reply: Apr 18, 2015 2:32 PM by SkyQueen
Michael crowther123 Level 1 Level 1

Whenever I receive a FaceTime call it does not ring I have checked in settings to make sure the noises and alert ect. Are all turned on.u


iPad 2 Wi-Fi, iOS 7.1.1
Solved by pjl123 on Apr 25, 2014 9:01 AM Solved
This used to show up as a question with some frequency - but i havent seen it in the last year.  used to be a pad 2 issue, and I see you have a pad 2.   While i had the pad 2, that would be a problem from time to time - but went away, and I was never clear on the cause. So - the basics.  You have already checked in notifications, and the alert spound is on.  Ringer and alerts volume slider is not all the way down?  (this is the only app that uses the ringer - as far as I know) System sounds are on?  (pad is not muted) I would suggest you continue to play around with the settings.  (You can facetime yourself from your iphone -if you are so equipped - so quick tests are easy)
Reply by Demo on Apr 25, 2014 8:59 AM Helpful
There have been many, many users reporting problems with FaceTime since April 16th. This was Apple's response to the problems.http://support.apple.com/kb/TS5419 It doesn't deal with sound issues however. Can you still make and receive FaceTime calls with no other issues? Are you getting all other notification sounds?

All replies

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    There have been many, many users reporting problems with FaceTime since April 16th. This was Apple's response to the problems.

    http://support.apple.com/kb/TS5419

     

    It doesn't deal with sound issues however. Can you still make and receive FaceTime calls with no other issues? Are you getting all other notification sounds?

  • pjl123 Level 5 Level 5

    This used to show up as a question with some frequency - but i havent seen it in the last year.  used to be a pad 2 issue, and I see you have a pad 2.   While i had the pad 2, that would be a problem from time to time - but went away, and I was never clear on the cause.

     

    So - the basics.  You have already checked in notifications, and the alert spound is on.  Ringer and alerts volume slider is not all the way down?  (this is the only app that uses the ringer - as far as I know)

     

    System sounds are on?  (pad is not muted)

     

    I would suggest you continue to play around with the settings.  (You can facetime yourself from your iphone -if you are so equipped - so quick tests are easy)

  • Michael crowther123 Level 1 Level 1

    Thank you I found out that it was muted thank you

  • Michael crowther123 Level 1 Level 1

    I have fixed the issue know thank you this helped

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    You're quite welcome. I'm happy to hear that you found the cause of the problem and got it all sorted out.

  • SkyQueen Level 1 Level 1

    I had an issue with my IPAD not ringing with an incoming Facetime call.  My issue was solved by going to Settings > Sounds.  I turned up the volume on Ringer and alerts.  that did the trick!