HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
neetsie
Level 1 (0 points)

Q: I am receiving mail server "imap.gmail.com" is not responding.

How can I resolve this "imap.gmail.com" issue I am experiencing? Will a back up and "hard re-set" fix it?

iPhone 5s, iOS 7.1.1

Posted on Apr 25, 2014 11:12 AM

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neetsie

Q: I am receiving mail server "imap.gmail.com" is not responding.

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  • Helpful answers

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Apr 25, 2014 11:15 AM in response to neetsie
    Level 9 (59,919 points)
    iPhone
    Apr 25, 2014 11:15 AM in response to neetsie

    You can try to reset the phone by holding the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. That does not require a backup as it does not affect data in any way.

     

    If the server is not responding, that error is on the server side. It could be for any number of reasons, but not generally a problem with the phone.

  • by neetsie,

    neetsie neetsie Apr 25, 2014 11:39 AM in response to ChrisJ4203
    Level 1 (0 points)
    Apr 25, 2014 11:39 AM in response to ChrisJ4203

    I executed the sleep/wake operation.  However, it did not seem to resolve the situation. I think you are right when you advised "the error is on the server side".

    Thanks so much,

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Apr 25, 2014 2:01 PM in response to neetsie
    Level 9 (59,919 points)
    iPhone
    Apr 25, 2014 2:01 PM in response to neetsie

    You're welcome. Make contact with Gmail support and see what they have to say. Good luck.