jessPen

Q: Recently purchased a phone and now it will not connect to wifi

Recently purchased a phone and now it will not connect to wifi, I followed the steps by apple and do not want to purchase a new phone since I just got this one. Does anyone else have this problem or now how to fix it?

iPhone 4S, iOS 7.1.1

Posted on Apr 25, 2014 12:43 PM

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Q: Recently purchased a phone and now it will not connect to wifi

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  • by sterling r,

    sterling r sterling r Apr 27, 2014 9:35 AM in response to jessPen
    Community Specialists
    Apr 27, 2014 9:35 AM in response to jessPen

    Heello jessPen,

     

    It sounds like you are unable to connect to a Wi-Fi network. I do not know if you have tried these steps, but I would use this article to help you troubleshoot that named:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    2. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    3. Restart your iOS device.
    4. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    5. Tap TS1398_i.png and Forget this Network.
    6. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    7. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    8. Update your device to the latest version of software.
    9. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    And

    Unable to connect to a Wi-Fi network

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling