1 Reply Latest reply: Apr 27, 2014 9:21 AM by judysings
LynnWrites Level 1 (0 points)

I'm having trouble sending email to my friend's work address and home email address...but I'm able to communicate with everyone else today. Any ideas on how I can fix this?

 

Many thanks,

Lynn


iMac, Mac OS X (10.7.5)
  • judysings Community Specialists

    Hi LynnWrites,

     

    Welcome to the Support Communities!

     

    It sounds like your email address may be blocked or ending up in a spam or junk folder on your friend's computer.  I'd suggest your friend do the following:

     

    1) Check their spam or junk folder first

    2) Check their mail rules to make sure your email address hasn't been added to a "blocked" list

    3) Search their computer (use Spotlight on a Mac) to see if your email address appears in any folders (such as a firewall or security application)

    4) Contact their email service provider for further instructions

     

    Here is some general information regarding troubleshooting sending and receiving email:

     

    OS X Mail: Troubleshooting sending and receiving email messages

    http://support.apple.com/kb/TS3276

     

    I hope this information helps ....

     

     

    - Judy