Q: I can't access iCloud through Pages, Numbers or Keynote

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Daryl Blanksma

Level 1 (23 points)

iPhone

Q: I can't access iCloud through Pages, Numbers or Keynote

I just installed a security update on my iMac, I'm running OS 10.9.2, and when it restarted I can't access my icloud documents through Pages, Numbers or Keynote. When I try to open a document and select the "icloud" button it just shows the same file that was selected "on my mac". When I try to save a document icloud no longer appears in the drop down menu.

iMac (20-inch Early 2008), Mac OS X (10.7.2)

Posted on Apr 25, 2014 6:22 PM

I have this question too

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randers4

Level 9 (62,845 points)

A:

If you didn't restart your Mac after signing out of the account before signing back in, you might try that. Otherwise I'm not sure what else to suggest, unless you want to go through the documents in the Cloud troubleshooting here: http://support.apple.com/kb/TS3991, or try resetting the documents and data service: http://support.apple.com/kb/HT5824.

Posted on Apr 25, 2014 6:55 PM

Q: I can't access iCloud through Pages, Numbers or Keynote

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by randers4,

randers4 Apr 25, 2014 6:31 PM in response to Daryl Blanksma
Level 9 (62,845 points)

Apr 25, 2014 6:31 PM in response to Daryl Blanksma

You might want to go to System Preferences>iCloud, confirm that Documents and Data is checked, then click Options... and make sure the iWork apps are checked.
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by Daryl Blanksma,

Daryl Blanksma Apr 25, 2014 6:43 PM in response to randers4
Level 1 (23 points)

iPhone

Apr 25, 2014 6:43 PM in response to randers4

Did that. Everything is still checked. I signed out of iCloud and back in. That didn't work. I can still access documents through my iPhone and iPad apps and through my web browser but have lost that ability through the iWork apps on my iMac.
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by Daryl Blanksma,

Daryl Blanksma Apr 25, 2014 9:16 PM in response to randers4
Level 1 (23 points)

iPhone

Apr 25, 2014 9:16 PM in response to randers4

Thanks! Resetting the documents and data service solved the problem.
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by randers4,

randers4 Apr 25, 2014 9:19 PM in response to Daryl Blanksma
Level 9 (62,845 points)

Apr 25, 2014 9:19 PM in response to Daryl Blanksma

You're welcome. Glad that worked.
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Accepted Answer · Apr 25, 2014 6:55 PM

randers4

Level 9 (62,845 points)

Apr 25, 2014 6:55 PM in response to Daryl Blanksma

If you didn't restart your Mac after signing out of the account before signing back in, you might try that. Otherwise I'm not sure what else to suggest, unless you want to go through the documents in the Cloud troubleshooting here: http://support.apple.com/kb/TS3991, or try resetting the documents and data service: http://support.apple.com/kb/HT5824.

Q: I can't access iCloud through Pages, Numbers or Keynote

All replies Helpful answers

by randers4,

by Daryl Blanksma,

by randers4,Solvedanswer

by Daryl Blanksma,

by randers4,

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