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Helpful answers
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Apr 26, 2014 1:23 AM in response to briannag_by dominic23,Facetime troubleshooting:
http://support.apple.com/kb/TS4185
Install the latest software update.
http://support.apple.com/kb/HT2090
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".