HT2589: Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store

Learn about Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
thenmozhiarasu

Q: Mac app store asking for credit card information for free apps

Mac app store asking for credit card information for free apps . I tried to login with my existing apple id but whenever i try to install a free app it asks me to review my account with payment method.what do i need to do

MacBook Pro, OS X Mavericks (10.9.2), Mac App Store

Posted on Apr 26, 2014 7:16 AM

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Q: Mac app store asking for credit card information for free apps

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Apr 26, 2014 1:13 PM in response to thenmozhiarasu
    Level 10 (119,384 points)
    Apple Watch
    Apr 26, 2014 1:13 PM in response to thenmozhiarasu

    See if you can select, "None" for payment method >  Mac App Store: Changing your account information

  • by DD5577,

    DD5577 DD5577 May 6, 2014 11:41 PM in response to thenmozhiarasu
    Level 1 (0 points)
    May 6, 2014 11:41 PM in response to thenmozhiarasu

    thenmozhiarasu,

     

    Depending on how you have your account set up, as well as what scenario caused this, there are a couple different things that might have happened and a couple different ways to rectify it.

     

    1. You set up your account and added a credit card to it for purchases. If this is the case; then it was caused by you, or someone else, downloading a paid app. When Apple tried to collect payment it was declined, either because the card is no longer valid, over the limit, or wrong information. If this is the case, as soon as you go into your iTunes account and update the credit card information, and Apple is able to collect on the previous purchase, your good to go again.

     

    2. This is most likely what happened in your case. You don't have a credit card on file. Either because you never planned to purchase any paid apps, or you only ever download free apps. This is very common. If it is set up this way, if you or anyone else accedently taped on a paid app by mistake; the default by Apple is to lock your account until you add a valid credit card to your account. This happened all the time and it is a pain in the butt. You now have 2 options: either A. add a credit card to your account; or B. Call Apple and tell them what is going on, and they should be able to cancel the purchase and reset your Apple ID/ Account. Apple will have no problems doing this for you. This is a common problem and happens all the time.

     

    I hope this helps.

     

    Dave

  • by missjobs,

    missjobs missjobs Jan 11, 2015 7:38 AM in response to DD5577
    Level 1 (0 points)
    Jan 11, 2015 7:38 AM in response to DD5577

    The secret is to never change your Apple password.  I just did and now I can't get in without giving them my credit card info.  Macs and iPhones used to be user friendly.  What has happened?

  • by TommyTomT,

    TommyTomT TommyTomT Sep 3, 2016 11:04 AM in response to thenmozhiarasu
    Level 1 (4 points)
    Sep 3, 2016 11:04 AM in response to thenmozhiarasu

    I updated my information, discovered the phone number was not in the correct format. Corrected that, no credit card was needed, download then proceeded as normal.