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Apr 26, 2014 9:28 AM in response to ckuanby robthebod,Once I connect the iphone to the computer, where are the 'file>device>backup" buttons located. Does it mean on the computer or the phone? Nothing appears on either screen after the hookup.
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Apr 26, 2014 9:34 AM in response to robthebodby ckuan,Do you have the latest computer iTunes 11.1.5? If not download and install that first
Download iTunes Get the latest version of iTunes for Mac or Windows. Download now
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Apr 26, 2014 2:24 PM in response to ckuanby robthebod,Well, got all of that done; waited for 4 hours for 7.1 to download to iphone, plus more time for phone to "manage download, or manage update" or something. Then it says "update failed'. What a piece of work. Ready to smash it to bits and use it as compost. Thanks anyway.
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Apr 26, 2014 8:05 PM in response to robthebodby ckuan,For me it took less the half an hour (download and install).
4 hours? Your Internet connection must be very slow.
Are you using Windows?
If you are, switching off anti-virus & firewall may help to speed up the download/install. You can switch back on when finished.