HT203517: iCloud: Troubleshooting Documents in the Cloud

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adk431

Q: Documents Disappered

I downloaded Pages onto my iPod Touch and I was waiting for all my documents to come over from my iPhone and when I opened my iPhone all my data was gone, how do I get it back?

iPhone 5, iOS 7.1.1

Posted on Apr 26, 2014 7:11 AM

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Q: Documents Disappered

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  • by randers4,

    randers4 randers4 Apr 26, 2014 8:53 AM in response to adk431
    Level 9 (62,845 points)
    Apr 26, 2014 8:53 AM in response to adk431

    If you have a Mac that is signed into your iCloud account that you are backing up using Time Machine, you can restore them by opening Finder and navigating to “~/Library/Mobile Documents/com~apple~Pages/Documents” (without the quotes) from the Go>Go to Folder menu.  Then launch Time Machine, go back in time until you see your documents, then select them, click Restore and exit Time Machine.

  • by adk431,

    adk431 adk431 Apr 26, 2014 7:45 PM in response to randers4
    Level 1 (0 points)
    Apr 26, 2014 7:45 PM in response to randers4

    Hi

    I do not have a mac linked to time machine so this solution although great does not help. If anyone out there has another solution I would be very grateful. 

  • by randers4,

    randers4 randers4 Apr 26, 2014 8:10 PM in response to adk431
    Level 9 (62,845 points)
    Apr 26, 2014 8:10 PM in response to adk431

    If you go to icloud.com from your computer and open Pages beta and don't see your documents, then they are no longer in iCloud.  In that case, if you haven't backed them up anywhere else, unfortunately they can't be recovered.