Hi, I desperately need a help. I was updating my itunes with my phone connected to laptop when error 4005 occurred. Now my phone does not work, I can't turn it on, when I do an itunes logo apears with a cable. When I connect the cable there's a sound but the phone is not found by my laptop. Any ideas how to fix both devices. I tried restarting my laptop, installing new iTunes etc, nothing works...
iPhone 5
Hey there Gabby85,
It sounds like you are unable to finish restoring your iPhone because of this error code 4005 and it is now not recognized by the computer or iTunes anymore. If you are using a PC, you can use the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If you have a Mac, use this article instead:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thank you for using Apple Support Communities.
Regards,
Sterling
Failed update
