iCloud had been hacked. Cannot log in to my iCloud
My iCloud account had been hacked and now I cannot log in to my iCloud account. The people who hacked it has been change my password. What should I do now????
iPhone 4S, iOS 7.0.1
User profile for user:
sterling r
User level:
Community Specialist
Hello Yen Japan,
It sounds like someone has unauthorized access to your Apple ID and has changed the password. I would recommend resetting your password with this article:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
- Go to My Apple ID (appleid.apple.com).
- Click “Manage your Apple ID” and sign in.
- If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
- Click "Password and Security".
- In the "Choose a new password" section, click Change Password.
- Enter your old password, then enter a new password and confirm the new password. Click Save when done.
The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password.
If you are able to reset your password, you may want to look into a security enhancement option we have called Two Step Verification. Here is some more information about that:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
If you are unable to reset your password, I would advise you to contact our iTunes Account Security team direcly for your region with this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
All the very best,
Sterling