2 Replies Latest reply: Apr 28, 2014 9:08 AM by Patrick Lafferty
Patrick Lafferty Level 1 Level 1 (25 points)

and it's not due to their typical stuffiness.

  • sterling r Community Specialists Community Specialists (5,205 points)

    Hey there Patrick Lafferty,

     

    It sounds like you are seeing the PBS app constantly buffering when trying to stream content from it. I would start with these troubleshooting steps from the following article:

     

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS4546

    1. Restart your Apple TV by choosing Settings > General > Restart.
    2. Try restarting your Wi-Fi router or modem by turning it off and then on again.

    If possible, connect an Ethernet cable and verify your Internet connection. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. If your Apple TV can be updated, install the update and then try the steps again.

    • Disconnect and rejoin your Wi-Fi network by selecting your network on the Apple TV and then choosing Forget Network. Rejoin your Wi-Fi network after it disconnects.
      TS4546_02----en.png

     

    If issues persist you may need to:

     

    If the issue continues, you might need to contact the content provider.

     

    From: Apple TV: Troubleshooting third-party content providers

              http://support.apple.com/kb/TS5374

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • Patrick Lafferty Level 1 Level 1 (25 points)

    Sterling, thanks for your input, but my ATV2 is on a wired connection.

     

    I've restarted the machine, restarted the router, and also de-reigstered and re-registered with the PBS app.

     

    The problem persists.

     

    I've hailed the PBS tech support line (at least I think it's their tech suppor), but no word from them yet.

     

    nonetheless, thanks for your assistance

    Patrick