I just had my macbook pro cleaned out and restored to it's original facory settings. i cannot access set up assistant to configure my username and password for the computer. it does not recognize my old username and password and I can't find where to enter this information.
MacBook Pro (13-inch Mid 2009), OS X Mavericks (10.9.2)
Unless you erased the drive then reinstalled Mavericks you will not see the Setup Assistant to configure your initial admin account. I have no idea just what you did. But to reset to factory state means you had to first install the version of OS X that came with the computer on the gray labeled DVDs. For your model that would have been a version of Leopard. If you have a Snow Leopard DVD then you can use that instead. The process is:
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Once you have 10.6.8 running you can enter the App Store with your Apple ID and re-download Mavericks to upgrade to 10.9.2.
how do i reset up my macbook username and password the computer has been cleaned out and reset to original factory settings
