Plug in failure

Question

1973thomas Author

Level 1

0 points

Plug in failure

OS Version: 10.9.2 (Build 13C64)

Safari Version 7.0.3 (9537.75.14)

Hardware model: MacBookPro3,1

I can't see videos on news papers internet pages.

Like www.iltasanomat.fi

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 26, 2014 11:09 AM

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Answer 1

dominic23

Level 10

84,024 points

Apr 26, 2014 12:53 PM in response to 1973thomas

1. System Preferences > Flash Player > Advanced > Delete All

Press the "Delete All" button

Install Adobe Flash Player.

http://get.adobe.com/flashplayer/

Follow the prompts. Click Safari in the menubar and select “Quit Safari”.

Restart computer. Relaunch Safari.

2. Allow Plug-ins

Safari > Preferences > Security

Internet Plug-ins > "Allow plug-ins"

Enable it.

Press " Manage Website Settings" button for more options.

3. Safari > Preferences > Privacy

Press the button “ Remove All Website Data”.

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Answer 2

1973thomas Author

Level 1

0 points

Apr 26, 2014 1:10 PM in response to dominic23

did that all, still no working.

Thank you for your help anyways.

Plug-in version 13.0.0.201 is installed.

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Answer 3

Eric Root

Level 10

685,323 points

Apr 26, 2014 2:36 PM in response to 1973thomas

Did Mavericks come pre-installed on your computer or did you download it from the App Store? The reason I ask is I'm showing 10.9.2 Build 13C1021. If Mavericks came pre-installed, that would explain the difference. If not, are you running a Beta version of 10.9.2?

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Answer 4

1973thomas Author

Level 1

0 points

Apr 26, 2014 2:50 PM in response to Eric Root

i have an old 2008 macbookpro =)

i did install Mavericks for the App Store. After that instalation was not able to see any videos on news paper inet pages. I can see youtube and some other videos.

Software OS X 10.9.2 (13C1021) ok this is new after the uptade today. but still videos don't work. My mistake took the old number from the logs =)

Thank you for your intrest.

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Answer 5

Apr 26, 2014 5:53 PM in response to 1973thomas

One thing that you can try quickly would be to download Google Chrome browser from http://chrome.google.com. Chrome is a great browser and comes with Flash built in.

You should also have a look on the website you are having problems with for support information that may tell you what specific plug-in they are using for their video.

Lastly, you could try installing VLC Player on your mac (http://www.videolan.org/vlc/index.html. VLC Player is a trusted application that can play just about any video format that you would want including unfortionate cases where websites are using Windows Media (WMV) format videos.

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