HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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rsweet0607
Level 1 (0 points)

Q: Emails I received on my Mac do not appear on my Iphone4s

2 visits to Apple genius--no result

iPhone 4S, iOS 7.1.1

Posted on Apr 26, 2014 1:22 PM

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rsweet0607

Q: Emails I received on my Mac do not appear on my Iphone4s

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  • Helpful answers

  • by WiseJD,

    WiseJD WiseJD Apr 26, 2014 1:30 PM in response to rsweet0607
    Level 4 (1,666 points)
    Apr 26, 2014 1:30 PM in response to rsweet0607

    I don't know what e-mail supplier you are using, but with Yahoo, AOL, Google, etc. you should be able to delete the account and then with a few easy steps re-establish the account on your Mac and/or your iPhone.  Are you absolutely positive you are using the same primary e-mail account on both devices?

  • by WiseJD,

    WiseJD WiseJD Apr 26, 2014 1:31 PM in response to WiseJD
    Level 4 (1,666 points)
    Apr 26, 2014 1:31 PM in response to WiseJD

    ...also you could be experiencing different mail folder filtering on each device.  Something that is going to your Inbox on one device may be going to Spam or Junk on the other device.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 26, 2014 1:53 PM in response to rsweet0607
    Level 8 (38,305 points)
    Mac OS X
    Apr 26, 2014 1:53 PM in response to rsweet0607

    If you have a POP email account this is normal. If you have IMAP, iCloud or MS Exchange it should work. Which do you have.

  • by rsweet0607,

    rsweet0607 rsweet0607 Apr 26, 2014 2:12 PM in response to Lawrence Finch
    Level 1 (0 points)
    Apr 26, 2014 2:12 PM in response to Lawrence Finch

    iCloud.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 26, 2014 2:24 PM in response to rsweet0607
    Level 8 (38,305 points)
    Mac OS X
    Apr 26, 2014 2:24 PM in response to rsweet0607

    Is this a new problem, or did you have it in the past? Are the messages still on your Mac, or did you delete them, which will mean that they will not appear on the iPhone?

     

    If they are still on your Mac then try deleting the iCloud account from your phone. Restart your phone by holding the HOME and SLEEP buttons at the same time until an Apple logo appears. Then add the iCloud account back.

  • by rsweet0607,Helpful

    rsweet0607 rsweet0607 Apr 26, 2014 2:51 PM in response to Lawrence Finch
    Level 1 (0 points)
    Apr 26, 2014 2:51 PM in response to Lawrence Finch

    My original problem was that I could not Reply to any incoming email.  I had to create a new email in order to respond.  After some adjustments by the Apple store "genius" to my phone, I noticed that I was only receiving a subset of my emails on the phone and (I believe) all of my emails on the Mac.

     

    On the second visit they through in the towel and gave me an 800 #

     

    Although I deleted the emails the problem is still occuring, e.g. your email does not appear on the phone. 

     

    I will try your suggestions.  Thanks.