My Iphone 5c turns purple and then goes into the black screen and i dont know what to do can anyone help me.

I need help. My Iphone 5c turns purple, freezees up, and then goes black. Can anyone help me out with this problem.

iPhone 5c, iOS 7.1.1

Posted on Apr 26, 2014 6:58 PM

Reply
3 replies

Jun 12, 2017 6:33 AM in response to SwaggyC

Well guess what mine stays purple and doesn't change back ILL TELL YALL THIS IM THIS CLOSE TO SWITCHING TO SAMSUNG DAGGUMIT IF YALL CANT FIGURE OUT THIS PROBLEM i live in the country and I drove 45 minutes to get an iPhone well I can sure as **** drive 15 more minutes and pass the dumb *** Apple Store and get a Samsung... thank you God Bless us and my prf

Apr 29, 2014 12:00 PM in response to SwaggyC

Hello SwaggyC,




The troubleshooting steps below can help resolve issues with your iPhone unexpectedly powering off.

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
    • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see the battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
  8. My issue is still not resolved. What do I do next?
    Contact Apple Support.

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802




Cheers,

Allen

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My Iphone 5c turns purple and then goes into the black screen and i dont know what to do can anyone help me.

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