Irishlas87
Level 1 (0 points)

Q: iTunes Store won't load

I manage my dad's account and I uploaded the new version of iTunes and since then I can't get the istore to open.

 

A warning box says

 

iTunes could not connect to the iTunes Store. An

Unknown error occurred (0x80090318).

 

Make sure your network connection. Is active and try again.

 

The internet is connected so I can't understand why it's not working!

 

Can someone help??

iPhone 5, iOS 7.0.6

Posted on Apr 27, 2014 5:18 AM

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Irishlas87

Q: iTunes Store won't load

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  • by sterling r,

    sterling r sterling r Apr 29, 2014 8:40 AM in response to Irishlas87
    Community Specialists
    Apr 29, 2014 8:40 AM in response to Irishlas87

    Hey there Irishlas87,

     

    It sounds like you are unable to open iTunes on your PC after a recent software update with this specific error code. I understand how that can be frustrating. I recommend the troubleshooting steps from the following article that mentions the very same error code named:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling