i have just put a £50 voucher onto my itunes account but when i have went to my apple tv to rent a movie it says i have to verify the voucher does anyone no how to do this please

i have just put a £50 voucher onto my itunes account but when i have went to rent a movie on apple tv it says i have to verify the voucher does anyone no what to do please

Posted on Apr 27, 2014 5:35 AM

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1 reply

Apr 29, 2014 6:55 AM in response to kenspendiff

Hey there Kenspendiff,


It sounds like you added credit to your iTunes Store account but in iTunes Store on the Apple TV you are being prompted for a verification. I would start by double checking that the gift has been redeemed to your account with this article either on your computer or iOS device:


iTunes Store: iTunes Gift balances

http://support.apple.com/kb/ht5035


If so, then Restart the Apple TV:

Apple TV: How to restart your Apple TV

http://support.apple.com/kb/ht3180

Restart your Apple TV by selecting Settings > General > Restart.


If the issue persists, would you mind elaborating what the message says word for word?


Thank you for using Apple Support Communities.

Cheers,

Sterling

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i have just put a £50 voucher onto my itunes account but when i have went to my apple tv to rent a movie it says i have to verify the voucher does anyone no how to do this please

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