HT201363: About Apple ID security questions
Learn about About Apple ID security questions
-
All replies
-
Helpful answers
-
Apr 29, 2014 6:58 AM in response to koolupby sterling r,Hey there koolup,
It sounds like your iPad will not unlock because the passcode lock has been forgotten. This article will help you with that named:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
There are different instructions depending on whether or not you have synced the device to your iTunes library, so be sure to follow the correct ones.
If this is not the issue, would you mind telling me the exact message that is appearing and when it appears?
Thank you for using Apple Support Communities.
All the best,
Sterling
