HT201269: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
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Q: how do i restore my device because my screen says device unknown
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Apr 29, 2014 1:22 PMby jason269,Hello, lanaziamarie.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H.
