HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
Taylorlocke
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Q: my iphone 4 wont come on although it does show the apple signal when plugged in. i need to restore it but dont know how

recently my iphone 4 shut down and wont come back on. when i plug it in to outlet or computer it shows the apple signal but still wont turn on. i need to restore to factory settings

iPhone 4

Posted on Apr 27, 2014 10:25 AM

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Taylorlocke

Q: my iphone 4 wont come on although it does show the apple signal when plugged in. i need to restore it but dont know how

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  • Helpful answers

  • by jason269,

    jason269 jason269 Apr 29, 2014 6:57 AM in response to Taylorlocke
    Community Specialists
    Apr 29, 2014 6:57 AM in response to Taylorlocke

    Hello, Taylorlocke. 

     

    Thank you for visiting Apple Support Communities.

     

    Here are a couple helpful troubleshooting articles that I would recommend going through.  They will walk you through troubleshooting this issue. 

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    1. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
      1. Connect the device to your computer and open iTunes.
      2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
      3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    2. If the above steps do not resolve the issue, contact Apple.

     

    iOS: Not responding or does not turn on

    http://support.apple.com/kb/TS3281

     

    Cheers,

     

    Jason H.