HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
Bird Ecirp
Level 1 (0 points)

Q: When I open my email, only the subject line appears...no text.  How do I get the text back?

When I open my email, only the subject line appears...no text.  How do I get the text back?

iPhone 4S, iOS 7.1

Posted on Apr 27, 2014 11:34 AM

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Bird Ecirp

Q: When I open my email, only the subject line appears...no text.  How do I get the text back?

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  • by adamfromfrome,

    adamfromfrome adamfromfrome Apr 27, 2014 11:39 AM in response to Bird Ecirp
    Level 1 (50 points)
    Apr 27, 2014 11:39 AM in response to Bird Ecirp

    Hi Bird Ecrip

     

    I'm guessing that you want the 2 line preview when you're in the mail app.

     

    Tap Settings

    Scroll down and tap Mail, Contacts, Calendars

    Scroll down and tap Preview

    Tap which option you want

     

    Hope this helps

     

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  • by Scott_NYC,

    Scott_NYC Scott_NYC Apr 28, 2014 7:32 AM in response to adamfromfrome
    Level 1 (0 points)
    Apr 28, 2014 7:32 AM in response to adamfromfrome

    I am having the same problem and it's not with the preview. I have my iPhone 5s set to preview 2 lines of email, and that works. But when I open the actual email, it's totally blank. But even stranger, when I reply or forward the email, the content appears! The only thing that does not appear is a picture because I suspect it was not downloaded when the email was first read so I couldn't forward it. I have an Exchange, AOL, and Yahoo account and this is happening to all three emails after I upgraded to IOS 7.1.1. I deleted my Yahoo account and added it back, but that didn't change anything.

     

    I can read my AOL and Yahoo emails by downloading the AOL and Yahoo email apps rather than using Apple's email aggregator. But I don't have an alternative for my Exchage email and it's far easier to process aggreggated email rather than going to specific apps.

     

    Is anyone else experiencing this kind of behavior with the new IOS? And has anyone found out what to do to fix this?

  • by Scott_NYC,

    Scott_NYC Scott_NYC Apr 28, 2014 7:58 AM in response to Scott_NYC
    Level 1 (0 points)
    Apr 28, 2014 7:58 AM in response to Scott_NYC

    I rebooted my iPhone and the mail started working perfectly again. Sorry for creating any confusion.