Someone has the same email address as me!

I know this shouldn't be possible but it's happening! I have an apple email address myname@me.com and as I understand it that automatically gives me myname@icloud.com too. I don't ever use the icloud domain but I have tested it and if I send an email to myname@icloud.com I receive the email.


A month or so ago I received a load of emails, receipt etc. for a purchase that had been made on a website, registered to the email address myname@icloud.com I presumed someone must have entered the wrong email address and so contacted the website owner and said I'd been sent these emails in error. They contacted the person and came back to me saying that they had said the email address was correct. I asked them to contact them again (they are in Australia, I'm in the UK) and explain what was happening, double check the email address and ask if they had been receiving my emails. The response was that the email address was definitely correct, they didn't use it very often and no, they hadn't been receiving my emails. They couldn't help me any more and so I thought maybe they hadn't realised they'd made an error with the email address. I emailed them on myname@icloud.com but I heard nothing more.


Now the same thing has happened with another website. Whoever is using this email address has subscribed to a website, paid a fee for membership and I received all the emails, a receipt, documents that came with the purchase and also a login username and password. I logged into the site, it worked. Unfortunately there was no area where I could leave a message. Once again I have emailed them on myname@icloud.com I have also searched for the person on Facebook using myname@icloud.com and if I've found the right person they are only a young teenage girl. Again I have emailed them on myname@cloud.com and asked them to contact me on another email address. I have heard nothing so I don't know if they received the email... I received it though!


I don't know how 2 people can be allocated the same email address but what is really worrying me is that if I am receiving emails intended for someone else are they receiving my emails?!!! That would really be a security problem as my email address is registered to lots of websites, my utilities etc.


Can anyone shed any light on how this can happen? I have put a telephone support request into Apple but the earliest was in 2 days.

MacBook Pro, Mac OS X (10.7.5)

Posted on Apr 27, 2014 7:41 PM

Reply
7 replies

Feb 22, 2016 5:36 AM in response to kimallen40

Is this still happening to you? I'm having the exact same issue. I've had my mac address since 2002, but a few years ago when mac opened up the icloud addresses I've started receiving sporadic emails to (myemailaddress)@icloud.com. They're not spammy either - it's a paypal receipt, spa inquiries, etc. No fraud on my accounts whatsoever. I also receive emails to a secondary email also on this person's icloud account. An email for a legit business, but one that I definitely don't have access to and never set up. Weirdly though, if I send an email to that account (person's business)@icloud.com those emails are delivered to my inbox!


I understand the issue of miskeying an email address, and I understand that this *can't* happen, but it's totally happening and it's not miskeys or a hack!!


OP did you ever resolve it?

Apr 27, 2014 8:57 PM in response to kimallen40

It shouldn't be possible for two people to be assigned the same email address. And from what you've said, there is no proof that the other person was assigned the email address. All you know for sure is that they have used the address online, which doesn't prove that it's theirs. They also said they didn't receive your emails, which would be true if they didn't really have access to the account but were just using it to sign up for things online.


Contact the Apple account security team for your country to have them confirm that it isn't assigned to anyone else. Then have them change the password for you without sending authentication email to the address in case the other person somehow as access to it (http://support.apple.com/kb/HT5699). Once the password is changed, they would no longer have access to the account, if in fact they ever did.

Apr 27, 2014 9:19 PM in response to kimallen40

kimallen40 wrote:


The websites that she has signed up to I have logged in and there is no message asking for email verification which suggests she is receiving emails.


If they could sign in using an email address that isn't verified then all the website owner has is her word that she is receiving their emails. Besides, if there had been a verification email for these sites, you would have seen it too; which suggests that there wasn't.


Once you get the password changed they will not be able to receive any email from the account, even if they do now. That may not be the end of the problem, however, as there would still be nothing to prevent them from continuing to use the address to sign up on websites that don't verify the address. If it persists, you may have to either create a new iCloud account in order to get a new email address, or create an alias address to use within the existing iCloud account and stop using your main address for email. Then you can set up an email rule on icloud.com that sends email from the main addres to the trash where it is deleted 30 days later. This explains how to create an alias address: http://help.apple.com/icloud/#/mm6b1a490a. This explains how to set up an email rule: http://help.apple.com/icloud/#/mm6b1a3f8a. Good luck.

Apr 19, 2016 1:48 PM in response to kimallen40

Understand that she was typing in the wrong email, but how does it explain that she was receiving the emails from the online store etc as they said? Weird. I am also receiving emails on one of my aliases on iCloud of somebody that is obviously typing my same name@icloud.com as I have on this email that I never really use, and I am getting his registration to eBay etc. Thinking that it might be fraud I went in and changed the password on that account and then tried to cancel that eBay account, but found that a few hours after whoever it was had the account reactivated somehow, even if I changed the password. This is extremely weird as it seems somebody is using the same alias I have registered many years ago and somehow is also receiving the emails (and I am also) that they send to that account. I am perplexed by this.

Mar 18, 2016 7:41 AM in response to krabapple4914

Yes I did resolve it in the end. I got her contact details through the accounts she had set up online, and I was getting the log in details for, and got a friend in Australia to ring her up! It turned out that it was her error… she wasn't particularly tech minded. Her name is the same as mine and she thought her email address was myname@icloud.com when it fact it was myname123@icloud.com So, as everyone said, it was not Apple's error but a user error.

Apr 27, 2014 9:10 PM in response to randers4

Thanks randers4. I agree with you that it shouldn't be possible but when the website owner asked them if they were receiving their emails, that had been sent to the icloud domain, she said she had received them ok. I've just received another batch of email from another website she's joined! I've logged in again and created a wish list with the message 'please contact me' !! I've also contacted the website that she's just made a purchase from and asked them to explain to her what is happening if she complains that she hasn't received her membership info.


I really don't think it should be possible but then it shouldn't be possible for my AOL email to have its address book stolen etc. etc. like it was last week! There's always the possiblity for a glitch somewhere. I'm hoping however that it is just that she is entering her email address incorrectly online. Although I've found her on facebook (I've sent her a friend request) by searching with the email address and with facebook you have to click an authentication link to confirm your email address which indicates that she is receiving emails. It's the same when you're signing up to websites, you often have to confirm your email address. The websites that she has signed up to I have logged in and there is no message asking for email verification which suggests she is receiving emails. It's very strange!


However, thank you for the link and the suggestion that they change the password without sending authentication, that's a good idea!

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Someone has the same email address as me!

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