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Hello,
Just returned from Apple store. Both iPhone and iPad
We're erased and exchanged for new. Backed up to
Cloud,
When trying to set up new devices at home
I'm receiving a message ISO 7.1.1 required so
Can't move forward.
Does this mean all my info is lost or can't be transferred ?
Hey Dietriche,
Thanks for the question. No worries! This just means that the new devices you have received need to be updated before you can restore your backup. This can commonly happen if a new software update comes out after the devices have been manufactured. To resolve your issue, see this resource:
iOS: Unable to restore from backup of a newer device
http://support.apple.com/kb/TS3682
You’ll simply need to setup the devices without your backup, update them, then restore your iCloud backup.
iCloud: Restore your iOS device from iCloud
http://support.apple.com/kb/PH12521
Thanks,
Matt M.
Can't set up back up from iCloud ISO incompatible
