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Apr 30, 2014 8:48 AM in response to arifaparpiaby brenden dv,Hi arifaparpia,
I apologize, I'm a bit unclear on your exact issue. If you are saying that you are having issues with an encrypted backup of your iPhone in iTunes, you may find the following article helpful:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Regards,
- Brenden
