panic black screen

Question

Level 1

27 points

panic black screen

I have a mid 2010 15" MBP i5 with 8 gigs of ram running Snow Leopard 10.6.8

Three times in two months it crashes to black screen and the only way back it a hard (power button - off) restart. Then it works fine. I have to pay more attention as to what I was doing at the time, but in all three cases I was actively using the keyboard. I do not have any video games on this laptop. I can't say for sure, but I am thinking it happens when I execute something new, today it happened when using Chrome. I either just launched it, or more likely it crashed when I hit RETURN to initiate a search.

Today:

Interval Since Last Panic Report: 24719830 sec

Panics Since Last Report: 5

Anonymous UUID: 4CC0DEFE-16DA-4707-A8C7-76F2AE0793AB

Mon Apr 28 18:34:56 2014

panic(cpu 1 caller 0xa26c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa6f3c000 0x0a5480a2, D0, P2/4

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)

0x7c552188 : 0x21b837 (0x5dd7fc 0x7c5521bc 0x223ce1 0x0)

0x7c5521d8 : 0xa26c9b (0xc3c28c 0xcac800 0xc4ae60 0x0)

0x7c552278 : 0xb41608 (0xe858804 0xda1b004 0x100 0x124af700)

0x7c5522c8 : 0xb38601 (0xda1b004 0x100 0x7c5522f8 0xa16778)

0x7c5522f8 : 0x17929a6 (0xda1b004 0x100 0x438004ee 0x1)

0x7c552438 : 0xb602b5 (0xda1b004 0xe2df004 0x0 0x0)

0x7c552478 : 0xa2fe7c (0xda1b004 0xe2df004 0x0 0x0)

Exactly 20 days ago:

MAC Shut Down Error – 8 April 2014

Interval Since Last Panic Report: 23762346 sec

Panics Since Last Report: 4

Anonymous UUID: 4CC0DEFE-16DA-4707-A8C7-76F2AE0793AB

Tue Apr 8 07:20:25 2014

panic(cpu 0 caller 0x833b3c9b): NVRM[0/1:0:0]: Read Error 0x0061021c: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa6645000 0x0a5480a2, D0, P2/4

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0x7a9020d8 : 0x21b837 (0x5dd7fc 0x7a90210c 0x223ce1 0x0)

0x7a902128 : 0x833b3c9b (0x835c928c 0x83639800 0x835d7e60 0x0)

0x7a9021c8 : 0x834ce608 (0xd837c04 0xd37f004 0x61021c 0x83b0df6a)

0x7a902218 : 0x83b10ffe (0xd37f004 0x61021c 0x0 0x0)

0x7a902298 : 0x8338fa9f (0xd37f004 0xd940004 0xc1d00046 0xbfef0034)

0x7a902378 : 0x833901e3 (0xc1d00046 0xbfef0033 0xbfef0034 0x857c)

0x7a9023a8 : 0x8339597f (0x7a902438 0x7a9024ac 0x7a9023d8 0x2aa21d

22 March 2014

Interval Since Last Panic Report: 22842956 sec

Panics Since Last Report: 3

Anonymous UUID: 4CC0DEFE-16DA-4707-A8C7-76F2AE0793AB

Sat Mar 22 23:07:45 2014

panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x005531d5, type 14=page fault, registers:

CR0: 0x8001003b, CR2: 0x00000020, CR3: 0x00100000, CR4: 0x00000668

EAX: 0x00000020, EBX: 0x00944260, ECX: 0x15a4e404, EDX: 0x00000000

CR2: 0x00000020, EBP: 0xa667aa78, ESI: 0xe00002bc, EDI: 0x10d74bc0

EFL: 0x00010246, EIP: 0x005531d5, CS: 0x00000008, DS: 0xe0000010

Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0xa667a898 : 0x21b837 (0x5dd7fc 0xa667a8cc 0x223ce1 0x0)

0xa667a8e8 : 0x2abf6a (0x59e3d0 0x5531d5 0xe 0x59e59a)

0xa667a9c8 : 0x2a1a78 (0xa667a9e0 0x15a4e400 0xa667aa78 0x5531d5)

0xa667a9d8 : 0x5531d5 (0xe 0x940048 0xa6670010 0xe0000010)

0xa667aa78 : 0x554316 (0x10d74bc0 0x0 0x0 0x0)

MacBook Pro, Mac OS X (10.6.8), MBP OS=current

Posted on Apr 28, 2014 4:06 PM

Reply

Answer 1

sterling r

Community Specialist

Apr 30, 2014 12:17 PM in response to CAPTJON

Hey there CAPTJON,

It sounds like you are getting intermittent Kernel Panics. I would use the information in the following article to help troubleshoot the issue, named:

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

http://support.apple.com/kb/TS4636

Thank you for using Apple Support Communities.

All the very best,

Sterling

Reply

Answer 2

CAPTJON Author

Level 1

27 points

Apr 30, 2014 4:46 PM in response to sterling r

Thank you Sterling,

But my MBP is not restarting - it just goes black.

I pulled the error logs, but never get the kernel panic screen, or any of the following text -
"When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

I am familiar with how they look. I had the problematic graphics card in my pervious MBP. Is there an address where I can email the three latest crash reports?

Thanks

Reply

Answer 3

sterling r

Community Specialist

May 1, 2014 12:27 PM in response to CAPTJON

Thank you for the clarification.

In light of this new info, I would reset your SMC first, then reset your PRAM, and perform a Safe Boot and test the issue for a while to see if it returns.

Intel-based Macs: Resetting the System Management Controller (SMC)

http://support.apple.com/kb/ht3964

About NVRAM and PRAM

http://support.apple.com/kb/ht1379

And

OS X: What is Safe Boot, Safe Mode?

http://support.apple.com/kb/ht1564

If the issue persists, I would like to thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

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Answer 4

CAPTJON Author

Level 1

27 points

Jul 12, 2014 9:10 AM in response to sterling r

Good morning Sterling,

I reset the SMC and PRAM as you suggested, but continue experience black screen crashes every 2 - 3 weeks. My MBP gets lots of use. For another reason altogether I reinstalled 10.6.8 (yeah, I know - but I wanted to resolve this before upgrading). Following this reinstall I also ran the MacBook Pro Video Update 1.0 (Snow Leopard) one more time just to be safe, but this had no bearing on the black screen problems.

I now have about ten complete error reports. On most of them I noted exactly what I was doing at the time. What ever the task was, the crash occurred as soon as I hit ENTER to execute (such as a download to pdf.).

Is there someone that would review the crash reports to see if we can pinpoint the problem? I read about the extended graphics card warranty, but I am a few months beyond the 3 years (plus my Applecare expired).

On my 2007 15" MBP I had to have the logic board and NVIDIA card replaced at the 2 year mark. In that instance I didn’t get black screens - only bright, multicolored lines on the display - enough to make Peter Max envious (Yes, I am very OLD).

Thank you for your assistance.

Jon B

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Answer 5

CAPTJON Author

Level 1

27 points

Jul 13, 2014 5:23 PM in response to CAPTJON

Black screen - Two Time in Two Days -

Mail and Safari were open.

I was on a website and going to attempt to capture a partial screen shot using Monosnap. I was in the process of dragging across the area that I wanted to capture with Monosnap when the screen went black.

I powered it off, restarted and saved on more error log.

Anyone have ideas ??

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Answer 6

CAPTJON Author

Level 1

27 points

Aug 5, 2014 8:06 AM in response to sterling r

Good morning Sterling -

I was hoping to hear back from you about where I can send my error reports for review, but I guess you anticipate the question by providing the support URL. However I did try all of the suggestions above, and thank you, No change, so my last ditch effort is https://getsupport.apple.com/GetproductgroupList.action. I have been holding off in this because I thought I should try one last strategy - Denial! I gave it a couple weeks, and with the exception of the black screen crashes it might hove worked! ;-)

I will take a look at the support site, but it is looking like the video card and I am not quite ready for this reality. it has happened about 14 times since March. Like Jack Nicholson said in one if his movies, "you (me) can't handle the truth!"

I seem to incompatible with NVIDIA, it had to be replaced in my previous MBP. I have been told it is my negative energy so I even tried tin foil (shiny side in). I am a few months beyond the extended coverage on this item, even with Apple Care - also expired. If I get any more info pointing to this, do you have a rough idea on the cost of parts alone? (with board I assume?).

Thanks for your input, and it you have any last minute thoughts, like something simple and cheap - feel free to share!!!

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