1 Reply Latest reply: May 1, 2014 2:29 PM by sterling r
Vyray225 Level 1 Level 1 (0 points)

Its pretty old, I mean, the macs don't even come in plastic or pure white anymore lol. Anyway, I downloaded facetime, it was working for 2 months and now I cant even sign into facetime through my apple I.D. Is there any ideas out there that can help me solve this problem? I have no firewalls, nothing. It just stopped working all of a sudden. My phone will work on facetime but now the macbook


MacBook, Mac OS X (10.6.8)
  • sterling r Community Specialists Community Specialists (5,495 points)

    Hello there Vyray225,

     

    It sounds like you are unable to use FaceTime all of a sudden. I would start with the following article to help resolve the issue:

     

    Unable to make or receive FaceTime calls after April 16, 2014

    http://support.apple.com/kb/ts5419

     

    If the issue is not resolved, use these steps for additional assistance:

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    From: FaceTime for Mac: Troubleshooting FaceTime

              http://support.apple.com/kb/ts4185

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling