1 Reply Latest reply: May 1, 2014 12:58 PM by sterling r
JHruska Level 1 Level 1 (0 points)

Ipad shows WIFI connected but safari says no internet connection.  Have fixed the problem before but can't remember how and -Why does it keep reverting back?


iPad 2, iOS 7.1
  • sterling r Community Specialists Community Specialists (5,565 points)

    Hey there JHruska,

     

    It sounds like you are unable to conenct to the internet even though you have a Wi-Fi connection. I would use the following troubleshooting to help resolve that issue named:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    2. Restart your iOS device.
    3. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    4. Tap TS1398_i.png and Forget this Network.
    5. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    6. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    And if needed:

     

    Unable to access the Internet while connected to Wi-Fi

    1. If you're using a public or commercial network, you may need to log in or subscribe.
    2. Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap TS1398_i-1.png.
      2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
        • previously connected Wi-Fi networks and passwords
        • recently used Bluetooth accessories
        • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling