HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
collie.n

Q: How do you resolve and ERROR 17 when ipad locked

Trying to fix ipad and now I get Error 17, I have spent a lot of time with the run around. Ipad locked and when I try to reset via itunes it tells me I have to restore, tried that but in a loop.

iPad

Posted on Apr 29, 2014 3:03 AM

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Q: How do you resolve and ERROR 17 when ipad locked

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  • by pedro d,

    pedro d pedro d May 1, 2014 1:47 PM in response to collie.n
    Community Specialists
    May 1, 2014 1:47 PM in response to collie.n

    Hello there, collie.n.

     

    It seems you were referred to us from the very article that provides steps for resolving the error you are describing:

     

    Error 3194, Error 17, or "This device isn't eligible for the requested build"

    http://support.apple.com/kb/TS4451

     

    Check your hosts file

    After you update iTunes to the latest version, check the hosts file to make sure your computer can contact the update server.

    If you’re using a Windows computer, follow the steps in this Microsoft support article (note that resetting thehosts file will affect software services that rely on hosts file redirects). If you're using Windows on a business computer, consult your IT department to be sure applications will work correctly after you reset the hosts file.

    If you're using a Mac, follow these steps:

    1. In the Finder, choose Applications > Utilities.
    2. Open Terminal.
    3. Enter this command and press Return:
      sudo nano /private/etc/hosts
    4. Enter the password you use to sign in to your computer and press Return. You won't see text appear in the Terminal window when you enter the password. Make sure you use a nonblank administrator password.
    5. Terminal will display the hosts file.
    6. Navigate using the arrow keys and look for an entry containing “gs.apple.com”.
    7. Add the # symbol and a space ("# ") to the beginning of the gs.apple.com entry.
      TS4451_02--hosts_file-001-mul.png
    8. Press Control-O to save the file.
    9. Press Enter when asked for the filename and Control-X to exit the editor.
    10. Restart your computer.
    11. Try to update or restore your iOS device again.

     

     

    Additionally if you have another computer that is accessible:

    Restore or update on another computer

    Try to restore or update on another computer with a different Internet connection. This will help rule out other issues on your computer that might stop iTunes from communicating with the update server.

     

     

    Now if your iPad is locked or disabled the following Knowledge Base article will provide some valuable steps to help resolve that:

     

    iOS: Forgotten passcode or device disabled after entering wrong passcode

    http://support.apple.com/kb/ht1212

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.