Macbook freezing usually when watching video or Facetime while using a browser - can someone please tell me what's wrong by reading my Console log?

Question

Level 1

0 points

Macbook freezing usually when watching video or Facetime while using a browser - can someone please tell me what's wrong by reading my Console log?

The log is below: (it happens with Firefox and now also Chrome)

I've highlighed on where I think the issue is.

29/04/2014 20:34:34.239 FaceTime[423]: [Warning] Unable to create the power assertion for "ActiveFaceTimeConferenceAssertion" (-536870207).

29/04/2014 20:34:35.177 FaceTime[423]: RTCReporting: started the log timer, 1, 5

29/04/2014 20:34:35.782 FaceTime[423]: RTCReporting: 2 registered for no update and reporting

29/04/2014 20:34:35.783 FaceTime[423]: RTCReporting: 1 registered for no update and reporting

29/04/2014 20:34:35.910 FaceTime[423]: RTCReporting: 3 registered for update and reporting

29/04/2014 20:34:35.911 FaceTime[423]: RTCReporting: 4 registered for update and reporting

29/04/2014 20:34:35.940 FaceTime[423]: [Warning] Unable to create the power assertion for "ActiveFaceTimeConferenceAssertion" (-536870207).

29/04/2014 20:34:38.516 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:34:38.523 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:34:39.476 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:34:58.546 prl_naptd[396]: Reloading configuration...

29/04/2014 20:34:58.606 prl_naptd[396]: Failed to restart: error 718; Parallels Network Daemon will restartafter receiving some signal.

29/04/2014 20:35:01.777 com.apple.SecurityServer[15]: Session 100015 created

29/04/2014 20:35:05.489 Google Chrome Helper[567]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

29/04/2014 20:35:05.490 Google Chrome Helper[567]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

29/04/2014 20:35:05.498 Google Chrome Helper[567]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

29/04/2014 20:35:16.175 mds_stores[122]: (Error) SecureStore: Access token 3 changed uid from -1 to 501

29/04/2014 20:35:42.572 Google Chrome Helper[578]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

29/04/2014 20:35:42.572 Google Chrome Helper[578]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

29/04/2014 20:35:42.579 Google Chrome Helper[578]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

29/04/2014 20:37:36.000 kernel[0]: process Google Chrome[425] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

29/04/2014 20:37:53.316 mds[53]: (Normal) Volume: volume:0x7ff16a00d200 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.g3360v

29/04/2014 20:40:00.172 com.apple.SecurityServer[15]: Session 100017 created

29/04/2014 20:40:07.040 com.apple.SecurityServer[15]: Session 100019 created

29/04/2014 20:40:09.958 com.apple.InputMethodKit.UserDictionary[614]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](760): CoreData: Ubiquity: Tony~A9DB79D6-EC86-57B9-AE3E-12E0EB18300D:UserDictionary

Using local storage: 1

29/04/2014 20:40:10.253 xpcproxy[618]: assertion failed: 13C1021: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2

29/04/2014 20:40:10.642 com.apple.InputMethodKit.UserDictionary[614]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](760): CoreData: Ubiquity: Tony~A9DB79D6-EC86-57B9-AE3E-12E0EB18300D:UserDictionary

Using local storage: 0

29/04/2014 20:40:21.602 com.apple.SecurityServer[15]: Session 100021 created

29/04/2014 20:40:21.897 assistantd[623]: <Error>: Daemon - Ignoring command with unknown refId EDB04618-30A0-4459-9A95-B2A45B6C3BD2

29/04/2014 20:40:22.101 ocspd[120]: tcp_connection_destination_prepare_complete 12 connectx to 2a02:26f0:60:29b::1b01#80 failed: 65 - No route to host

29/04/2014 20:40:22.102 ocspd[120]: tcp_connection_destination_prepare_complete 12 connectx to 2a02:26f0:60:280::1b01#80 failed: 65 - No route to host

29/04/2014 20:40:22.102 ocspd[120]: tcp_connection_handle_destination_prepare_complete 12 failed to connect

29/04/2014 20:40:28.693 Google Chrome Helper[629]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

29/04/2014 20:40:28.693 Google Chrome Helper[629]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

29/04/2014 20:40:28.701 Google Chrome Helper[629]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

29/04/2014 20:40:31.787 Google Chrome Helper[630]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

29/04/2014 20:40:31.787 Google Chrome Helper[630]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

29/04/2014 20:40:31.799 Google Chrome Helper[630]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

29/04/2014 20:41:02.800 Google Chrome Helper[635]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

29/04/2014 20:41:02.800 Google Chrome Helper[635]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

29/04/2014 20:41:02.812 Google Chrome Helper[635]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

29/04/2014 20:41:03.459 Google Chrome Helper[636]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

29/04/2014 20:41:03.459 Google Chrome Helper[636]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

29/04/2014 20:41:03.467 Google Chrome Helper[636]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

29/04/2014 20:41:05.380 Google Chrome Helper[636]: CoreText CopyFontsForRequest received mig IPC error (FFFFFECC) from font server

29/04/2014 20:41:12.167 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:41:12.168 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:41:12.187 FaceTime[423]: RTCReporting: 2 is unregistered

29/04/2014 20:41:12.187 FaceTime[423]: RTCReporting: 4 is unregistered

29/04/2014 20:41:12.187 FaceTime[423]: RTCReporting: 1 is unregistered

29/04/2014 20:41:12.187 FaceTime[423]: RTCReporting: 5 is unregistered

29/04/2014 20:41:12.188 FaceTime[423]: RTCReporting: 0 is unregistered

29/04/2014 20:41:12.200 FaceTime[423]: RTCReporting: 3 is unregistered

29/04/2014 20:41:12.722 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:41:13.183 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:41:13.735 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:41:15.202 FaceTime[423]: RTCReporting: stopping the log timer

29/04/2014 20:41:15.204 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:41:15.205 FaceTime[423]: RTCReporting: environment release doesn't exist in storebag

29/04/2014 20:41:23.681 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

29/04/2014 20:41:23.705 FaceTime[423]: Retrieving server bag 1, 0x608000016e70, 1, 0

MacBook Air

Posted on Apr 29, 2014 1:08 PM

Reply

Answer 1

tonynz Author

Level 1

0 points

Apr 30, 2014 9:47 AM in response to tonynz

In addition to that the freeze is total freeze. No spinning ball, no slowness, no nothing. Just total freeze. Need to press the button button for a few seconds to restart.

Reply

Answer 2

brenden dv

Community Specialist

May 1, 2014 2:15 PM in response to tonynz

Hi tonynz,

If you are having system-wide freezes or hangs in multiple applications, you may find the troubleshooting steps outlined in the following article helpful:

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

http://support.apple.com/kb/TS4636

Regards,

- Brenden

Reply

Answer 3

Jul 25, 2014 12:39 AM in response to tonynz

I've been noticing the same things recently. My hunch it has something to do with Mavericks and bloatware potentially. been combing through online forums to try and figure it out. Some of the commands sort of sound like some server or multiple servers is/are attempting to hack into my system, but that just could be the paranoia.

Have you found or figured anything else new out recently?

Thanks,

Mason

Reply

Answer 4

John Galt

Level 10

141,150 points

Jul 25, 2014 6:20 AM in response to MaseFarrell

For assistance with your problem please post a new question: Writing an effective Apple Support Communities question

Reply