I downloaded all the videos. The Don't appear in "TV Programs" as they should. They remain in "Purchased". I found something that explains how to convert them to another format I can't find in my Itunes the things they are suggested that I click. Please let me know what can be done about this. I've tried but I keep going round and round in circles and coming to dead ends. I have no idea where the Cloud is? There is no cloud icon in my Itunes to click. I am being asked for a password which I have never created. Help! Please.