My Apple TV 3 remote keeps controlling my Television volume. How do I stop this?

I connected my ATV 2 to my LG TV today and I have the same problem. Press and hold the menu button on the ATV remote and the TV's volume goes up. I know if I call LG they will tell me to call Apple, and if I call Apple, they will tell me to call LG! Looking for a solution to stop this from happening. I want to use the ATV remote.

The ATV remote does not control volume as the ATV has no volume controls.

This is something that should be discussed with LG... I doubt there is anything that can be done short of not using the ATV remote.

A good Universal remote would probably be the only solution.

That's why a universal remote was suggested, to take the ATV remote out of the equation. Otherwise, contact LG

Apple do not make such a product, all you would need to do is purchase a universal remote and pair it to the ATV.

The TV would be the culprit so you would have to contact LG if you wish to look into it.

I have the same problem with a Samsung smart tv connected to Logitech's UE Air Wireless. Scrolling through Apple TV's settings with its remote turns the volume up and down. I suppose it's not the TV's but the speaker's volume control which is affected.

Sounds in both instances as though the AppleTV Remote is issuing identical signals to the ones the other devices use for volume.

I would suggest using the Remote app on an iPhone/iPad to control AppleTV , unless you can place AppleTV distant from the TV so that you have to point the Remote in a different part of the room to control it.

AppleTV Remotes send some kind of 'identity code' which is how Apple devices can be paired to different Apple remotes eg pair a Mac with one remote, AppleTV with another to prevent the remotes affectin each other.

Each remote you have is likely to have a different ID code but the number of codes may be finite so not impossible to have two the same. For this reason Apple has provided a way to change the UID of a Remote:

You might want to change the UID if you're setting up more than one Apple TV in a room, or if you're using a non-Apple remote. To change the UID, hold Menu and Select for six seconds.

Using your Apple remote for Apple TV - Apple Support

You could try that - if the existing UID of the Apple Remote forms part of the other devices remote code, changing the Apple Remote UID might solve the issue.

Thanks for the hint. In my case, I guess this won't help since every speaker seems to work with the Apple remote. I chose another workaround:

http://forums.logitech.com/t5/Logitech-UE/Logitech-UE-air-speaker-picks-up-my-ap ple-tv-remote-so-I-get/td-p/1169951?nobo…

If you have an iPhone or iPad I would would try the Remote app. If the problem does NOT happen with it, but does happen with the Apple device remote then there must be some IR command cross over, which would be really odd.

I do not think the universal remote idea will pan out for two reasons.

1. Only a handful of very high end universal remotes support ATV.

2. The universal remote will be transmitting the same IR commands the existing remote is sending so would still have the same problem.

Not great options, but some other possible things...

1. It is a long shot but you could try getting a replacement ATV remote $20 from BestBuy and take it back if it does not work.

2. Run the audio throw a stereo system so it controls the volume instead of the LG TV.

I am experiencing the same issue too with my new RCA TV...

Ah - that makes sense.