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User profile for user: SirPippinBoyd
SirPippinBoyd Author
User level: Level 1
0 points

Apple Mobile Devices Support USB Driver issue

While I am aware this is a somewhat common problem, I have already followed all suggested routes I've seen for fixing it, and none have worked. My computer seems unable to detect my iPhone at all, and seems to fail to install the AMDS USB Driver (though all other elements of iTunes appear to install correctly.


Here is some relevant information to help troubleshooting.


  • I have already stopped and restarted AMDS and enabled automatic startup (http://support.apple.com/kb/ts1567)
  • I have already uninstalled and reinstalled iTunes and related services (Including AMDS) (http://support.apple.com/kb/HT1923)
  • I have tested all relevant hardware, including the iPhone itself, the connecting cable, and the USB ports that I've used, and all are functioning correctly (The iPhone can connect to other computers using the same cable, the computer can connect to other devices using the same USB ports)
  • I have the newest version of iTunes available (11.1.5)
  • While Apple Mobile Devices Support is installed, the USB Driver associated with it does not appear in the device manager. I have checked all folders in the device manager, including (but not limited to) Imaging Devices, Portable Devices, and Universal Serial Bus Controllers.
  • There are no "Unknown Device" entries in the Device Manager
  • My operating system is WIndows 7

Both before and after reinstalling iTunes completely, Windows is unable to detect the iPhone in any obvious way (My Computer screen, Device Manager, etc). The USB driver for Apple Mobile Device Support is not disabled, but rather does not appear at all.



What could be the cause of this problem? Is there a way to install the USB driver by itself without installing/reinstalling the related iTunes applications?

Any help on this issue would be greatly appreciated.

iPhone 4, Windows 7

Posted on Apr 30, 2014 2:06 AM

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6 replies
User profile for user: Pyrjo
Pyrjo
User level: Level 1
0 points

Apr 30, 2014 12:13 PM in response to SirPippinBoyd

I couldn't describe it better, i have the same problem, not a single reaction from the PC, just that it charges, but that is cuz the USB port gives 5 volt, so...


How can this happend. I found the driver in the right folder on my C: disk, but there are not a single sign of the "Apple Mobile Device USB Driver" in the whole device manager.


Quick answer plz

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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
202,382 points

May 4, 2014 12:47 PM in response to Pyrjo

Pyrjo wrote:


167 viewers and 4 with this problem in 4 days, and not a single respons from the apple guys...


Thought i got good hardware, software and support when i bought such an expensive phone.

There are no "Apple guys" in this user to user forum. If no one has responded that means that no one knows the answer.


The two most likely possibilities:

  • Your antivirus or firewall is blocking the connection
  • You didn't install iTunes using a Windows account with Administrator privileges
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User profile for user: Pyrjo
Pyrjo
User level: Level 1
0 points

May 4, 2014 2:22 PM in response to Lawrence Finch

really? so apple.com arent checked by those who work on apple improvements? that would be kinda stupid im my ears. some comments here have an answer from ppl with an apple symbol, "specialists" they call them self. need some respons from them maybe.


i have tried everything, worked fine before the latest patch, so why cant it be a driver bug? they are humans too, they who make drivers. they just have to admit they had done something bad here, and solve it fast.


can i download an old itunes or something so i can atleast send my photos over.


the PC dont even say "couldn't install driver" or what it says in english, nothing happends at all. the drivers are there.

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Apple Mobile Devices Support USB Driver issue

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