HT201419: Get help with Mail on your iPhone, iPad, and iPod touch
Learn about Get help with Mail on your iPhone, iPad, and iPod touch
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Q: cant get my msn emails
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May 2, 2014 3:05 PMby pedro d,Hello there, Kathy.
It seems you were referred to us from the very Knowledge Base article that offers up great steps for troubleshooting your issue:
http://support.apple.com/kb/TS3899
Particularly:
- Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
- Try to use an alternate Internet connection if available:
- Try a different Wi-Fi connection
- If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
- If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
- Try to use an alternate Internet connection if available:
- Log in to your email provider's website to ensure that the account is active and the password is correct.
- Restart your iOS device.
- Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
- Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
