hy I am having a problem with facetime's connection between macbook pro and air

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hy I am having a problem with facetime's connection between macbook pro and air

Hallo everybody,

i am having a problem with the face time's connection between me and another Air's client.

what should I do?

It is very interesting because, I can make a connection only between me and my sister with my iPhone, but not from my MacBook Pro! Until now the connection was successful but after she has got another MacBook air,I cannot see her .?

What should she change into her settings ,to be the connection successful?

Should I change some settings or the problem is with hers computer?

Thank you.

I appreciate all of your support.

I.Shterev

MacBook Pro, MacBook Pro - Air

Posted on Apr 30, 2014 9:17 AM

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Answer 1

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pedro d

Community Specialist

May 2, 2014 2:36 PM in response to yannisstar

Hello there, yannisstar.

The following Knowledge Base article offers up some practical steps to review for troubleshooting issues with FaceTime on a Mac:

FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/TS4185

Troubleshooting FaceTime for Mac

You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

If you encounter issues making or receiving FaceTime calls, try the following:

Verify that FaceTime is enabled in FaceTime > Preferences.
If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.

Verify that the Date, Time, and Time Zone are set correctly:

From the Apple () menu, choose System Preferences > Date & Time> Date & Time.

Enable "Set Automatically".

Click the Time Zone tab and confirm the closest city is correct.

Verify that both parties are connected to an active broadband Internet connection.

See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.

Consult Using FaceTime behind a firewallfor necessary ports to open in firewalls, security software and routers.

If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.

Verify the phone number or email address being used is the correct one activated for FaceTime.
You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

Verify that both parties have installed the latest software updates for their Mac and/or device. See:

Mac OS X: Updating your software

iOS: How to update your iPhone, iPad, or iPod touch

Thanks for reaching out to Apple Support Communities.

Cheers,
Pedro.

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Answer 2

yannisstar Author

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May 4, 2014 6:21 AM in response to pedro d

Hallo Pedro,

thank you so much for you hepl. I really don't know where exactely is the problem but I still cannot make a concersation trough my computer with an other one! Maybe the problem is with hers or maybe I am not doing it something right. But I will figure out.

I will check all kinf of options and then I will write you back. OK?

I appreciate your help

cheers

Yannis

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