marctattoo
Level 1 (0 points)

Q: Itunes Store welcome page stays "blank"

Hello,

 

SInce a week, when I try to connect to Itunes Store to buy a song, once I clik to Itunes Store I only get a "white page" which shows on top the amount of my credit and and the line with the following options: MUSIC / MOVIES / TV SHOWS... but the page below stays blank... and when I do a search for an artist, agter having enterred the artist name: the page still stays blank.

 

I am not sure why this is happening as it worked fine a week ago ... but not anymore since the past five days I tried. Can anyone help maybe please?

 

Thanks in advance

 

 

Windows XP Professional Service Pack 2 (Build 2600)

Gateway GM5072

iTunes 11.1.5.5

QuickTime 7.7.4

FairPlay 2.5.16

Apple Application Support 3.0.1

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

iTunes Serial Number 0012B4D80CF852C0

 

Current user is an administrator.

The current local date and time is 2014-04-30 11:20:15.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

 

Video Display Information

 

NVIDIA GeForce 6100

 

 

**** External Plug-ins Information ****

 

Plug-in Name:    G-Force

Plug-in Loaded:    Yes

Plug-in Version:    1.0

Plug-in File Version:    Unknown

Plug-in Path:    C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iTunes Plug-ins\G-Force_iTunes.dll

 

iPodService 11.1.5.5 is currently running.

iTunesHelper 11.1.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:    {B2069D05-5C98-40E5-BD4E-AA4FDC16C12E}

Description:    NVIDIA nForce Networking Controller #2 - Packet Scheduler Miniport

IP Address:    192.168.1.65

Subnet Mask:    255.255.255.0

Default Gateway:    192.168.1.254

DHCP Enabled:    Yes

DHCP Server:    192.168.1.254

Lease Obtained:    Wed Apr 30 10:45:08 2014

 

Lease Expires:    Thu May 01 10:45:08 2014

 

DNS Servers:    192.168.1.254

 

Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    No

 

Firewall Information

 

Windows Firewall is off.

 

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

An unknown error occurred (0x80096004).

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-04-30 11:18:51.

Windows XP

Posted on Apr 30, 2014 11:45 AM

by marctattoo,Solvedanswer
marctattoo marctattoo
Level 1 (0 points)
A:

UPDATE (late Friday night)

 

I finally did found the solution:

I needed to download and install Windows XP Service Pack 3 Network


http://www.microsoft.com/en-us/download/details.aspx?id=24


Since I upgraded my computer from Windows XP Service Pack 2 to Service Pack 3 (takes a couple of hours though… just keep running Windows Updates once you have installed the first batch of Windows XP Service Pack 3 Network) I can connect again to Itunes store… and everything seems to be working fine …finally.


Marc

Posted on May 2, 2014 11:24 PM

Close
marctattoo

Q: Itunes Store welcome page stays "blank"

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  • Helpful answers

  • by matt00,

    matt00 May 2, 2014 12:03 PM in response to marctattoo
    Level 5 (4,015 points)
    May 2, 2014 12:03 PM in response to marctattoo

    Hey marctattoo,

     

     

    Thanks for the question. I understand that you are experiencing a “blank” iTunes Store welcome page. This issue can sometimes be caused by conflicting software. For troubleshooting information, see this resource:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123

     

     

    Thanks,

     

    Matt M.

  • by marctattoo,

    marctattoo marctattoo May 2, 2014 5:10 PM in response to matt00
    Level 1 (0 points)
    May 2, 2014 5:10 PM in response to matt00

    Hi Matt.

     

    Thanks for your message and reply.

     

    I actually already did found those links on the Apple Support Site and I followed EACH and EVERY steps to take they did suggest ... without any result.

     

    When I did run AUTORUN: no conflict was apparent in the WINSOC PROVIDERS Section. Only the HKLM related to BOnjour did show up.

     

    I then made sure that my ZoneAlarm Firewall was letting all Apple Porgrams do their jobs and connections correctly... I even added the needed exceptions for the needed PORTS and SERVERS

     

    I even turned off ZoeAlarm and used Windows Firewall... without success.

     

    I checked my HOST FILES and did reset them ...

     

    but none of those steps did help.

     

    I tried also the NETSH WINSOCK RESET without any success.

     

    I then uninstalled again totally every little programs attached to Itunes ... and clean everything... made all needed updates and reinstalled Itunes latest version ... and still have the same problem "Secure Link To Itunes Store Failed"... It's quite frustrating as i do not seem to find what went wrong.

     

    All worked fine last week... and now (since a couple of days): Blank Page on Itunes Store and impossible to buy anything anymore.

     

    I really do not know what went wrong as I did not (voluntarely) update any programs over the past days... which could have maybe had that result.

     

    I do not know anymore what else to do ...

     

    Here is again my diagnostics after all the cleaning reinstalling and else.

     

    Microsoft Windows XP Professional Service Pack 2 (Build 2600)

    Gateway GM5072

    iTunes 11.1.5.5

    QuickTime not available

    FairPlay 2.5.16

    Apple Application Support 3.0.1

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.1.1.3

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 0012B5D806E486D0

     

    Current user is an administrator.

    The current local date and time is 2014-05-02 17:09:38.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA GeForce 6100

     

     

    **** External Plug-ins Information ****

     

    Plug-in Name:    G-Force

    Plug-in Loaded:    Yes

    Plug-in Version:    1.0

    Plug-in File Version:    Unknown

    Plug-in Path:    C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iTunes Plug-ins\G-Force_iTunes.dll

     

    iPodService 11.1.5.5 is currently running.

    iTunesHelper 11.1.5.5 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {B2069D05-5C98-40E5-BD4E-AA4FDC16C12E}

    Description:    NVIDIA nForce Networking Controller #2 - Packet Scheduler Miniport

    IP Address:    192.168.1.65

    Subnet Mask:    255.255.255.0

    Default Gateway:    192.168.1.254

    DHCP Enabled:    Yes

    DHCP Server:    192.168.1.254

    Lease Obtained:    Fri May 02 16:40:45 2014

     

    Lease Expires:    Sat May 03 16:40:45 2014

     

    DNS Servers:    192.168.1.254

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    No

     

    Firewall Information

     

    Windows Firewall is off.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (0x80096004).

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2014-05-02 16:53:09.

     

     

    If ever you have another idea: I am all ears

     

    Thanks in advance, Marc

  • by marctattoo,Solvedanswer

    marctattoo marctattoo May 2, 2014 11:24 PM in response to marctattoo
    Level 1 (0 points)
    May 2, 2014 11:24 PM in response to marctattoo

    UPDATE (late Friday night)

     

    I finally did found the solution:

    I needed to download and install Windows XP Service Pack 3 Network


    http://www.microsoft.com/en-us/download/details.aspx?id=24


    Since I upgraded my computer from Windows XP Service Pack 2 to Service Pack 3 (takes a couple of hours though… just keep running Windows Updates once you have installed the first batch of Windows XP Service Pack 3 Network) I can connect again to Itunes store… and everything seems to be working fine …finally.


    Marc