My MacBook Pro will not let me log on. How do I fix this? Can apple reset it?

dana2208 wrote:

My MacBook Pro will not let me log on. How do I fix this? Can apple reset it?

Yes.

Password doesn't work?

If so, try resetting it. If the computer is having any other problem, take it to the Apple store to have it checked out.

Reset Password starting from Recovery HD

Start the computer,then press and hold down command and R keys to start into recovery partition.

When you see the Apple logo, release the keys.

Wait until OS X Utilities window shows up.

Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"

from the drop down.

Terminal window will appear.

Type in resetpassword and press enter on the keyboard.

Leave the Terminal window open.

Reset Password Utility window will open with Macintosh HD selected.

Select the user account from the popup menu box.

Enter a new password.

Reenter the new password for the user.

Enter a hint.

Click the "Save" button.

Click  in the menubar and select Restart.

Log in.

If Keychain dialog box appears, select “Create New Keychain”.

Best.

if it's not work , what next ?