TS3694: Get help with iOS update and restore errors

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idratherbesailing

Level 1 (0 points)

Q: Unable to update I phone to later IOS7.1.1

The error message is that I Tunes could not back up the iPhone because the iPhone disconnected- then the iPhone vanishes from the computer. I didn't "do" anything to disconnect it. how can I fix this? also cant download photos into I photo from the Iphone. Thank you for any helpful comments

iPhone 5

Posted on May 1, 2014 2:46 AM

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Q: Unable to update I phone to later IOS7.1.1

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by sheila_m.,

sheila_m. May 3, 2014 1:33 PM in response to idratherbesailing
Community Specialists

May 3, 2014 1:33 PM in response to idratherbesailing

Hello idratherbesailing,

Thank you for the details of the issue you are experiencing with your iPhone 5. The following article has steps to take when your device unexpectedly disconnects from the computer:

iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254

Thank you for using Apple Support Communities.

Best,
Sheila M.
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TS3694: Get help with iOS update and restore errors

Q: Unable to update I phone to later IOS7.1.1

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by sheila_m.,

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