HT201412: If your iPhone, iPad, or iPod touch won't turn on

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Kirsten252
Level 1 (0 points)

Q: my phone is frozen with the plug in to itunes what do i do...?

My iphone is frozen with the plug in to itnes what do i do..?

Posted on May 1, 2014 4:05 AM

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Kirsten252

Q: my phone is frozen with the plug in to itunes what do i do...?

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  • by kb1951,

    kb1951 kb1951 May 1, 2014 4:17 AM in response to Kirsten252
    Level 5 (6,119 points)
    May 1, 2014 4:17 AM in response to Kirsten252

    You connect to iTunes on your computer and restore your phone then reload your most recent backup.

  • by spoonerdcm,

    spoonerdcm spoonerdcm May 1, 2014 5:22 AM in response to Kirsten252
    Level 1 (0 points)
    May 1, 2014 5:22 AM in response to Kirsten252

    Good luck with that.  I had the same thing happen--spent 3 hours try to restore and never got it back.  Went to the Verizon store and the woman said it was the FIFTH Iphone4 that had been brought in that day with the same symptoms. 

     

    Suggested I take it to an Apple store and see if they can get it back.  If that doesn't work I have lost all my contacts, pictures, everything.  Thanks Apple. Upgrading to a Galaxy.