I need help removing photos and movies from my iphone to my home computer. why can't i simply drag and drop the photos and movies into a folder i make ? Is there a phone number i can call to speak with a human being ?

Uploading photos and videos taken on your iPhone to your computer should be quite straightforward. You simply attach your iPhone to the computer with the USB cable that came with your iPhone. The computer should recognize your iPhone as a camera and start its photo handling software.

There are instructions on exactly how to do this for the PC and Mac here:

http://support.apple.com/kb/ht4083

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